Technician - Mechanical (Workshop)

**DESCRIPTION**

**You will make an impact in the following ways**:

- Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc
- Performs preventative maintenance based on assessment of engine
- Completes required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
- Complete training in line with skill and business requirements
- Maintain work area and tools for cleanliness and proper operation
- Adheres to and ensures adherence of junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

**RESPONSIBILITIES**

**Critical Competencies**:
**Health and Safety Fundamentals** - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Diagnostics Application** - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

**Electronic Service Tool Application** - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

**Product Repair and Maintenance** - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

**Service Documentation** - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

**Technical Escalation** - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

**Values differences** - Recognizing the value that different perspectives and cultures bring to an organization.

**QUALIFICATIONS**

**Additional Information**
- Full Time / 38 hours per week
- Rotating Shifts
- Overtime as required
- Local Valid Drivers License (preferred)

**Experience**:

- Apprentice Trained Engine Technician (preferred)
- Advanced level knowledge of and/or experience with engine products
- Experience providing technical advice and coaching to more junior technicians (preferred)

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2409485

**Relocation Package** Yes