Content Merchandising Assistant

About Us

Fetch TV is all about elevating digital home entertainment and lifestyle experiences for our customers.

We work in partnership with leading ISPs and major retailers to bring Australians an entertainment product that makes it easy to discover and engage with the things they love. Fetch aggregates great content from the world's biggest and best entertainment providers and delivers it to the TV screen on one simple yet intelligent voice and AI-enabled user interface.

As ongoing changes in the entertainment industry result in increasing fragmentation of access and cost of content, Fetch offers our subscribers choice without complexity and makes the TV entertainment experience relevant, affordable & easy again. In doing this, Fetch meets the needs of Australian families, bringing them back together in the home to watch and play together.

Since starting out in 2008, we have built Fetch into a world class entertainment product. Our technology platform and UX are built in-house to world-class standards by our talented team of Fetch developers and engineers. Backed by major shareholders including Telstra, Fetch is investing for growth and innovation as we scale to 1 million Australian households and beyond.

Our team, based in Sydney and KL, is passionate about customer experience, content, technology and innovation, and we are committed to providing Australians with a greater choice of localized entertainment experiences in the home.

Culture

Fetch TV enjoys a 'Can do' culture within a flat organisation that encourages a modern, digital, innovative mindset coupled with accountability, empowerment and transparent, direct communication. Our guiding Values are: Growth Mindset; Work as One; Customer Obsession; Empowered to Excel.

Fetch benefits from being part of one of the largest telecom & technology groups in Australia with the autonomy to operate standalone under its own Board, CEO and governance.

Fetch TV is passionate about creating an environment that's inclusive and supportive; a place where everyone can truly be themselves. Our diversity fosters greater innovation and better customer connection and helps our people to thrive.

Position Summary

The UI Merchandising Assistant is a hands-on, operational role focused on the day-to-day execution of content promotion on the Fetch user interface. Reporting to the UI Merchandising Manager, you will primarily use the provisioning system to insert and place content. You will also provide crucial support by sourcing content assets from providers, coordinating approvals for marketing materials, and assisting with the maintenance of content schedules and highlight documents. This role requires strong collaboration with both internal teams and external partners to ensure accurate and timely content delivery.

What You'll Do

Content Promotion Implementation: reporting into the UI Merchandising Manager, Using Fetch's provisioning system the role will primarily focus on the insertion and placement of content promotion on Fetch's user interface

Marketing Material Support & Approval Coordination: When required, supporting internal teams (Revenue, Customer Communications, Brand Marketing) by providing content assets for their marketing materials, and coordinating with content providers to seek necessary approvals for these materials.

Content Planning & Schedule Assistance: When required, assisting in maintaining monthly content highlight documents across various content types (Movie/TV Store, Channel Packs, Streaming, Sport) and supporting the development of a monthly User Interface promotional schedule.

Content Asset Sourcing & Management: Interacting with content providers (studios, channels, streaming services) to source assets for marketing materials, and collaborating with the design team to resize these assets for various creative executions.

About you

Qualifications & Experience

• Operational Proficiency: Experience with content management or provisioning systems to accurately place and manage content on a user interface.
• Organisational Skills: Ability to effectively manage and track multiple tasks, timelines, content assets, and approval processes.
• Communication: Strong written and verbal communication skills for interacting with internal teams (Marketing, Revenue) and external content providers.
• Attention to Detail: A meticulous approach to sourcing assets, coordinating approvals, and ensuring accuracy in all content placement.
• Collaborative Team Player: You proactively partner with internal teams and external providers to achieve shared goals.
• Proactive & Adaptable: You can anticipate needs and are comfortable shifting between various support tasks as required.
• Highly Organised: You are disciplined and methodical, ensuring content assets and schedules are managed effectively and efficiently.
• Dependable: You are a reliable point of contact for timely support and coordination, instilling confidence in stakeholders.