Team Leader – Relationships

Shape the Future of Aged Care with Trilogy Care

Are you a proven leader seeking autonomy, growth, and purpose in your next move? Join Trilogy Care, Australia's fastest-growing Home Care Package provider, and take full ownership of how we engage and support our most valued partners.

This is your opportunity to lead, influence, and grow a national Relationship Management function that enables our care coordination and industry partners to empower older Australians to live independently at home for longer.

Your Opportunity

Lead a key function that powers Trilogy's expansion and industry leadership. You will act as the trusted voice of the partner both across our organisation and throughout the sector. With access to data, systems, and senior leadership backing, you will take ownership for:

• Building and leading a high-performing Relationship team.
• Embedding Trilogy's values of Value, Choice, and Make it Easy through every partner interaction.
• Developing strategy and structures that make Trilogy the most compelling partner for industry collaboration.
• Driving deeper engagement, satisfaction, and outcomes from our national partner network

What You'll Drive

• Client growth via Trilogy's care coordinator and service provider relationships.
• Systems and processes that strengthen our role as a trusted contributor to partner success.
• A communication and engagement framework that keeps partners informed and connected to our mission.
• Partner enablement through training, support materials, and service insights.
• Cross-functional collaboration with Care, Clinical, Sales, Compliance, Operations, and Finance.
• Continuous improvement initiatives that remove friction and deliver measurable partner value.
• Contribution to referral growth, retention, and revenue performance, backed by clear KPIs and analytics.

What You'll Bring

• Minimum two years' experience leading or managing a team.
• Strong background in account management, business development, or direct sales (B2B or B2C).
• Commercial mindset with a record of meeting and exceeding performance metrics.
• High-level relationship and communication skills with the ability to build and sustain partnerships.
• Data discipline with ability to interpret and act on KPIs and performance trends.
• Experience within aged care, health, or a related sector may be an advantage but not compulsory.
• A proactive, self-directed approach, comfortable in a fun, fast-paced and growth-focused environment.

Why Join Trilogy Care?

• Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family
• Enjoy a wide range of employee benefits and discounts – including savings on groceries, fuel, utilities, wellness, and novated leasing.

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.