Program Manager

About the role:

To serve as the Program Manager for ANZ operations while being the on-site "single point of contact" for Client in Sydney with remote support to Adelaide. This role will coordinate all regional programs using formal PMO processes while ensuring the timely and efficient delivery of Facility Management services in accordance with Service Levels and Key Performance Indicators.

Main duties and responsibilities:

• Program Management & Coordination - Lead end-to-end ANZ programs using formal PMO processes, including charter development, timeline management, status reporting, and stakeholder coordination across regions

• Dual Site Management - Provide full-time on-site presence at Sydney location while delivering remote support and coordination for Adelaide site, ensuring consistent service delivery standards

• Client & Stakeholder Partnership - Foster positive relationships with clients, contractors, and suppliers while managing satisfaction levels, preparing monthly reports, and delivering services per contract KPIs

• Operations Management - Conduct daily site inspections, coordinate subcontracted services per maintenance plans, maintain computerized systems, and oversee third-party service delivery

• Financial Management - Ensure site financial operations meet targets, manage purchase orders, track spending against budgets, and perform CAPEX/OPEX forecasting

• Project Management - Take ownership of all IFM projects as single point of contact, perform capital planning, complete forecasting processes, and ensure timely project completion

• Risk Management & Safety - Implement JLL Operational Risk Management programs, maintain disaster recovery plans, and coordinate health, safety, security, and emergency procedures

• Vendor Management & Procurement - Manage vendor relationships, maintain compliance records, negotiate service level agreements, conduct performance reviews, and ensure timely service delivery

• Continuous Improvement & Technology - Evaluate operations for alignment with client priorities, implement best practices, maintain computerized systems, and support sustainability initiatives

• Leadership & Team Management - Foster open communication, hold team members accountable to performance standards, develop customer-focused environments, and provide coaching and development

What we are looking for:

• Formal tertiary qualifications in one or more of the following: Management, Business, Operations/Project Management, Building / Facilities Management, or related discipline
• Minimum five years of related experience
• PgMP (Program Management Professional) certification preferred
• Knowledge of building services and general building maintenance
• Proficiency in Microsoft Office applications
• Experience in multi-tasking various duties
• Strong communication and presentation skills

About JLL

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What you can expect from us:

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

Apply today, quoting job reference number LMREQ447486