Client Engagement

2 days ago

Inglewood WA, Australia Ray Foundation Group Full time $60,000 - $120,000 per year

Client Engagement & Business Development Coordinator (Hybrid Role)

Ray Foundation Group – Perth Metro & Surrounding Areas | Hybrid & Flexible Work Options

Full-Time | Competitive Salary + Performance Incentives

Immediate Start | NDIS-Registered Provider

About the Role

Ray Foundation Group is expanding its reach and impact across Western Australia — and we're looking for a motivated Client Engagement & Business Development Coordinator to help us connect, grow, and make a difference.

This hybrid role combines relationship management, business growth, and client experience coordination. You'll act as the link between our participants, referral partners, and service teams—ensuring every interaction reflects our mission of empowering people to live beyond limits.

If you enjoy networking, meaningful communication, and creating community connections, this is your chance to help shape the future of a growing NDIS provider.

Key Responsibilities

Client Engagement

  • Lead new client onboarding and intake, ensuring a smooth and welcoming experience.
  • Build and maintain relationships with participants, families, and referrers.
  • Respond to enquiries and feedback to support client satisfaction and retention.
  • Represent Ray Foundation Group at community events, expos, and stakeholder forums.
  • Support the Support Coordination and Behaviour Support teams with communication and client updates.

Business Development

  • Identify and nurture referral pathways with support coordinators, allied health professionals, and community organisations.
  • Maintain a CRM of leads, partnerships, and engagement outcomes.
  • Prepare partnership proposals, service brochures, and presentations.
  • Support marketing and outreach initiatives to increase visibility across the Perth Metro area.
  • Work closely with management on growth and partnership strategies.

Administrative & Coordination Support

  • Maintain accurate records, service agreements, and client documentation in line with NDIS requirements.
  • Assist with coordinating meetings, appointments, and outreach activities.
  • Compile regular reports on client engagement and business development metrics.
  • Contribute to process improvement and service quality initiatives.

What We're Looking For

  • Experience in client engagement, business development, or community liaison (preferably within the NDIS or healthcare sector).
  • Strong interpersonal and communication skills with genuine empathy and professionalism.
  • Excellent organisational and time-management abilities.
  • Confident using CRM systems (NDISuccess, ShiftCare, HubSpot, etc.).
  • Ability to work independently and collaboratively in a hybrid setup.
  • Current NDIS Worker Screening, WWCC, and Driver's Licence.

Highly Desirable:

  • Previous experience working as an NDIS Planner, Local Area Coordinator (LAC), or Support Coordinator.
  • Qualifications in Business, Marketing, Allied Health, or Community Services.
  • Experience representing an organisation at community or industry events.

What We Offer

  • Hybrid & flexible working arrangements
  • Laptop and mobile provided
  • Competitive salary + performance incentives
  • Travel reimbursement/pool vehicles for community outreach
  • Supportive, inclusive, and values-driven culture
  • Professional development & mentoring
  • Opportunity to progress into leadership or specialist roles

How to Apply

Send your resume and cover letter outlining relevant experience to:

Job Type: Part-time

Pay: $27.90 – $53.48 per hour

Expected hours: 30 – 38 per week

Work Location: In person

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