Process Redesign Manager

2 weeks ago

Sydney, New South Wales, Australia Optus Full time $120,000 - $180,000 per year
  • Application Closing Date: 29th July 2025

Why Optus?

We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that's where we come in…. "the amazing people" part

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

You will work within the Process Centre of Excellence team who are responsible for redesigning, improving and controlling critical processes. This includes process simplification and standardisation to improve our customer and employee experience (EX) as well as translating the Optus Brand promise and ensuring our brand and culture centres around customer and employees.

As the Process Redesign Manager you work with the business and other members of the Process Centre of Excellence team in delivering outcomes, utilising Lean Six Sigma and Agile methodologies as well as Human Centered Design principles.

Your day to day will consist of...

  • Project Delivery: Leading (complex) projects to diagnose, evaluate and develop solutions to improve customer experience.
  • Stakeholder management: Leading cross functional teams, sponsors and partners across different areas of the business in the uplift of process capability.
  • Process Redesign: Performing data analysis of existing business process performance and identifying opportunities for improvement.
  • Strategic Program CX Support: Provide advice on product and process design initiatives ensuring Customer is at the forefront of discussion.

Optus is a place where we let you do you. We offer a range of benefits including:

  • 3 days in the office, 2 days remote - with flexible hours to suit
  • Inclusive gender neutral paid Parental Leave of up to 16 weeks
  • Competitive leave including 2 additional 'Connected Leave' Days
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue.
  • Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
  • Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

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