Care Coordinator – Home and Community Services

About Us

At OLOC, we are dedicated to supporting older Australians to live independently and with dignity in their own homes and communities. With a proud reputation for compassion, quality, and person-centred care, our team works collaboratively to make a genuine difference every day.

About the Role

We are seeking an experienced and compassionate Care Coordinator to join our Home and Community Services team. In this pivotal role, you'll play a critical role in delivering services to our aged care clients through implementing and maintaining support at home programs in partnership with our service delivery team and third-party providers. You'll be the main point of communication between OLOC and our client and their care team, and a key contributor to compliance management, continuous improvement, development of services. The role includes travel within the area to visit our clients.

You will work closely with clients, families, and multidisciplinary teams to ensure that care plans are responsive, goal-oriented, and aligned with each client's needs, preferences, and wellbeing outcomes.

Key Responsibilities

An experienced aged care support coordinator, you hold a Certificate IV in ageing support or equivalent, or tertiary qualifications in nursing, social work or other relevant field. You're a quick learner, a committed team member, tenacious and thorough, well-organised, and a skilled communicator and customer relationship manager. You have a strong working knowledge of aged care support and services including Commonwealth Home Support Packages (CHSP), Support at Home and My Aged Care, and you're adept at utilising systems and technology applications to support account management and your day to day work.

• Conduct client assessments and develop person-centred care plans in consultation with clients and families.
• Coordinate the implementation, monitoring, and review of care and services to ensure they align with the client's goals, approvals and funding allocation.
• Build and maintain positive relationships with clients, families, service providers, and health professionals.
• Ensure compliance with Aged Care Quality Standards, organisational policies, and relevant legislation.
• Manage client budgets effectively and provide transparent communication regarding package expenditure.
• Identify and escalate risks, changes in client condition, or service delivery issues promptly.
• Support continuous improvement and contribute to a culture of safety, respect, and excellence.

About You

• Relevant tertiary qualification in Nursing, Allied Health, or Community Services (or equivalent experience).
• Minimum 3 years experience in coordinating community-based aged care services (HCP/CHSP/STRC).
• Sound understanding of My Aged Care systems including the new Support at home model replacing Home care packages and aged care funding models.
• Sound Case Management skills and able to work independently.
• Excellent interpersonal and communication skills with a strong commitment to customer service.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities and demands
• Current Driver's Licence, Police Check, and COVID-19 vaccination (as per government requirements).

Why Join Us

• Be part of a values-driven organisation that genuinely cares for its clients and staff.
• Supportive and collaborative team environment.
• Ongoing professional development and career growth opportunities.
• Access to salary packaging benefits to increase your take-home pay.

How to Apply

If you are passionate about empowering older people to live their best lives at home and in the community, we would love to hear from you. Please submit your resume and cover letter addressing the key selection criteria by clicking APPLY NOW. The closing date for this position will be at 5pm on Friday, 5 December 2025.