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Service Manager

2 weeks ago

Toowoomba, Queensland, Australia Foundations Care Full time $90,000 - $120,000 per year

About the role:

We are on the lookout for a dynamic and talented individual to step into the role of Service Manager for our Foster and Kinship Care Program in Toowoomba, Southwest Qld. If you have passion to support and lead a multi-service program to ensure quality and best outcomes are met for our children, young people and carers then we want to hear from you

The position is a permanent full-time role, and travel may be required in the surrounding regions to support our families, young people and team of dedicated Case workers.

About the Position:

The Service Manager's focus is to lead a team of dedicated workers to provide quality support to children, young people, and carer's according to statutory responsibility. The role will focus on delivering program outcomes and outputs within required time frames and standards, including developing tools and resources to support local area staff in their collaborative practice within their communities and across service systems.

The role involves managing and monitoring compliance to ensure practice remains of sound quality, that best practice principles applied. The role requires skills in establishing effective community engagement systems and will take primary responsibility for contract and business relationships at a local level to facilitate the operation of services.

The Service Manager will manage the achievement and operational needs of our Foster & Kinship program contract and maintain oversight at a local level ensuring core deliverables are met within contract, compliance, and statutory and regulatory requirements. The Service Manager will manage financial expenditure, have oversight into different contract funding and brokerage in addition to providing management and HR support for their team.

This position will also participate in an on-call rotating roster.

Desirable Qualifications and Training:

  • Tertiary qualifications in Social Work, Psychology, behavioural Science, or related field and/or
  • Two (2) years of Supervisory/management experience.
  • Five (5) Years of Child Protection experience or in similar field.
  • Desirable to hold a TAE.

Experience:

  • Child protection or relevant child, youth and/or family service knowledge/experience
  • Contract management and operation including reporting, analysis and compliance
  • Financial management including budget forecasting, profit and loss, debtor management etc
  • People and team management including staff management/team leadership, capacity and competency development, performance and review
  • Cultural competency and commitment to cultural statement and principles

Please note appointment to this role is subject to obtaining the following compulsory screening checks:

  • Working with Children Check – Blue Card
  • Department Screening Check
  • National Police Check

What we can offer you

At Foundations Care you will be able to access a range of benefits:

  • Salary Packaging
  • Flexible working and family friendly environment
  • Professional supervision and support
  • Employee Assistance Program

Enquiries -If you are experiencing technical difficulties or require any further information about the role, please contact our Human Resources & Support team at 

How to apply:

Please click APPLY NOW and include in your application a copy of your resume and a cover letter addressing your suitability for the role.

Foundations Care is an Equal Opportunity Employer and we encourage applications from First Nations people and people from culturally diverse backgrounds to apply.

Shortlisting for this position will commence immediately and the position may close earlier than stated if a suitable candidate has been found in that time.

We thank you in advance for your time, only shortlisted applicants will be contacted.