Support Engineer

1 week ago

Sydney, New South Wales, Australia 5G Network Operations Pty Ltd Full time $90,000 - $120,000 per year

About the Company

5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and internationally, and AUCyber, a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.

Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.

The Role

As a Support Engineer, you will be responsible for providing fault resolution, escalation, and maintenance services to our customers. Supporting them both onsite and remotely, you will install and maintain computer hardware, software, and networks. Using your ability to develop relationships across the organisation, you'll provide support to clients across a wide range of platforms and technologies.

We are a lean and mean local team so you'll be working at full tilt most of the time, but you'll have a new challenge every day and will be a part of a national team of engineers.

Key Responsibilities:

  • Provide exceptional customer service.
  • Contribute to the delivery and documentation of customer projects.
  • Configure, deploy and administer LAN, WAN, security and remote access technologies
  • Support customers with a wide variety of platforms and technologies.
  • Build and configure desktops, servers and networking hardware.

To be successful in this role you will need:

  • Practical experience with Microsoft Desktop and Server (Windows 10, Server , Active Directory, Exchange etc.)
  • Experience in typical SMB networking technology (LAN Switching, Wi-Fi, Routing and Edge Firewall) – demonstrated capability with Cisco equipment will be advantageous
  • Knowledge/experience of cloud technologies (Azure/AWS) will be highly regarded
  • Office 365 knowledge and experience.

About You:

  • Passionate about delivering outstanding customer service
  • Able to multitask and work well under pressure
  • Well-developed communication and analytical skills
  • Genuine desire to work hard, learn fast and grow with us
  • Able to work proactively and autonomously
  • Technology is both your profession and your passion, and you'll share that passion with your colleagues and customers.

What you need to know

  • Applicants must be Australian citizens and eligible and willing to obtain AGSVA NV1 clearance (Australian Government Defence security clearance).
  • You must hold a valid driver's license.

What's in it for you?

We are committed to helping you reach your professional development goals; we have established relationships with Tier 1 industry vendors and can offer multiple career development pathways.

We also offer birthday leave - yes, a paid day off to celebrate your birthday Sound like somewhere you'd like to work? Well, if you have the skills, experience and attitude for the role then click apply

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