Customer Service Coordinator

6 days ago

Shepparton, Victoria, Australia Greater Shepparton City Council Full time $60,000 - $80,000 per year

INFORMATION FOR APPLICANTS

Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fourth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing and transport. The Goulburn Valley is often referred to as 'The Food Bowl of Australia' as around 25% of the total value of Victoria's agricultural production is generated in this area.

Greater Shepparton has a population of approximately 65,000, and an expenditure budget in excess of $118 million. The population is culturally diverse with 9.9% of residents being born overseas. The area has excellent education, recreation, cultural, social and health facilities and tourism is a developing focus for the region.

Customer Service Coordinator

Salary: $78,424.32 per annum pro rata

Closing: Friday 17 October 2025

Part Time (16 hrs p/w) – Permanent

Join the Aquamoves Team – Customer Service Coordinator (Part-Time)

Are you passionate about community wellbeing and exceptional customer service? Aquamoves, Shepparton's premier leisure centre, is seeking a Customer Service Coordinator to help us deliver our vision: to be a hub of health and wellbeing by motivating and educating our community to enjoy healthy, active, happy, and connected lives.

Position Details

Days: Thursdays and Fridays

Hours: 8:30am to 5:00pm

Location: Aquamoves, Shepparton VIC

As our Customer Service Coordinator, you will:

  • Lead and support the Customer Service Front Desk team and one Work Group Officer
  • Collaborate across departments including:
  • Health and Wellbeing
  • Aquatics (Program and Education)
  • Revenue and Engagement
  • Ensure our guests receive personalised, supportive service that exceeds expectations
  • Contribute to our mission of improving the health of the Shepparton community, one individual at a time

What We're Looking For

  • A confident communicator with leadership experience
  • Someone who thrives in a fast-paced, people-focused environment
  • A team player who shares our commitment to creating a welcoming, inclusive space for all ages and abilities

Why Aquamoves? We're more than just a leisure centre, we're a place where people connect, grow, and thrive. Join us in shaping a healthier, happier Shepparton.

Ready to make a difference in just two days a week? Apply now and be part of something bigger.

For further information about this position, please contact Liliana Angeles, Aquamoves Centre manager on

Note: This position is subject to a 6 month qualifying period in accordance with the Fair Work Australia minimum employment period. During the qualifying period employees will be provided with appropriate on-going induction, support, assistance, resources and training to enable them to meet the required performance standards for the position.

First Nations people are encouraged to apply. Council is committed to Child Safety and Wellbeing and adheres to Child Safe Standards and obligations under the Reportable Conduct Scheme of the Child Wellbeing and Safety Act 2005.

Please note that applications which do not specifically address the Key Selection Criteria detailed in the position description will not be considered.

All applications must be submitted to the Council by the closing date shown on the advertisement.

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