Student Enrolment Advisor

OVERVIEW OF THE ROLE

BUSINESS OVERVIEW

The NextEd Group (ASX: NXD) is one of the largest listed private education organizations in Australia, delivering education and services to more than 25,000 students each year via 9 campuses in Australia and 16 recruitment offices around the world. The group delivers high-quality courses across the English Language, Vocational and Higher Education sectors, to both domestic and international students. We share a vision to unleash potential through inspiring learning and experiences, ensuring our graduates are equipped with the skills to fulfil their personal and career ambitions.

Our Technology and Design division is searching for a motivated Student Enrolment Advisor passionate about connecting with people and supporting our future students through their enrolment journey.

The Student Enrolment Advisor would make inbound and outbound calls to the future students of tomorrow. We love to discover what our students are passionate about and share our brand ethos for AIT & Coder Academy.  You will be motivated to work autonomously utilising Hubspot CRM with excellence to assist in managing your pipeline and creating growth for the future business.  You will be able to collaborate with the Student Enrolment and Marketing Team throughout all industry events and collaborations.

KEY RESPONSIBILITIES AND DUTIES

SALES / RECRUITMENT

• Manage and support domestic students through the enrolment journey from initial enquiry to arrival on campus.
• Domestic sales and prospective student lead nurturing; including prioritizing and following up on leads from our LiveChat, website, social Channels and our marketing automation system (HubSpot).
• Actively build relationships via different communication channels (face-to-face, email, phone, etc.)
• Advise students on the study options within AIT and Coder Academy Domestic portfolio.
• Accurate forecasting and reporting of student pipeline conversion (forecast arrived students).
• Identify trends and provide feedback opportunities to the marketing and sales team.
• Establish and maintain detailed information on our Marketing and Sales CRM system (HubSpot).
• Submit regular sales reports on student enquiry to application numbers.
• Work closely with Marketing, and use analytics and reporting to track lead behaviours and implement best practices to move customers through the Marketing and Sales funnels.
• Work closely with Student Services to ensure a smooth onboarding of new students.

EVENTS

• Participate in the development and execution of major external and internal events including public exhibitions, high school career info nights, industry events, open days, award nights, and online sales webinars.
• Ensure appropriate awareness is raised – internally and externally about each event.
• Deliver effective follow-up of all leads for events.

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS

• Online / Education Sales – Inbound & Outbound
• Consultative sales approach
• CRM data entry experience
• Advanced written and verbal proficiency
• A resilient & 'can-do' attitude
• Minimum 2-3 years experience
• Demonstrated ability to work in a team environment, and to work collaboratively in project environments.

PERSONAL ATTRIBUTES

• Independent self-starter; with high attention to detail and ability to multitask in a fast-paced environment.
• A positive attitude and energetic approach with a genuine shared enthusiasm towards the opportunity to create amazing student experiences and outcomes.
• Demonstrate the ability to communicate effectively both written and verbally.

NEXTED VISION AND VALUES

"Unleashing potential through inspiring learning and experiences"

• Be Bold - Courageous and forward-thinking people who are inspired to deliver and support impactful innovation and growth strategies
• Be Inclusive - Diverse and engaged teams who are agile, connected and aligned to putting collective success before individual achievements
• Be Respectful- Honest and considerate people who show gratitude for the efforts of others and take responsibility for their actions
• Be Excellent - Passionate and results driven people who are renowned for delivering great student experiences and outcomes