Senior Manager, Product Portfolio

Senior Manager, Product Portfolio

• Proven leader in consumer lending and product strategy, with deep commercial acumen and a knack for turning customer insights into growth
• Drive the success of Zip's range of lending products across ANZ through bold thinking, collaboration and customer obsession
• Hybrid role based in Sydney or Melbourne, with in-office connect days for impact and innovation

Write your story with a career at Zip

Join Zip's Consumer Propositions and Portfolio team, the engine driving the strategy, innovation and performance of our consumer lending products.

As Senior Manager, Product Portfolio, you'll take the lead in shaping and growing Zip's credit card and personal loan portfolio. You'll define the strategic roadmap, coach and empower a talented team of Product Managers, and partner across the business to deliver products that are customer-loved and commercially strong.

This is a pivotal role where strategic thinking meets hands-on delivery, and where your leadership will influence how millions of Australians experience credit in a fair, flexible and future-ready way.

What you'll own

• Lead the end-to-end portfolio strategy and performance across Zip's consumer lending products, aligning to the broader Consumer Propositions strategy
• Translate business objectives into clear portfolio priorities, ensuring every initiative delivers measurable commercial and customer outcomes
• Champion a customer-first mindset across all decisions, ensuring products are transparent, competitive and compliant
• Own portfolio-level P&L performance, working with Finance and Risk to balance growth, yield and credit risk
• Partner with Digital Product, Marketing, and Strategy & Initiatives teams to shape new propositions, launch new features, and optimise performance across the product lifecycle
• Lead, coach and develop a high-performing team of Product Managers who thrive on insight, accountability and collaboration

What you'll bring to the team

• Proven experience in product or portfolio management within consumer finance, banking, or fintech
• Demonstrated ability to lead and develop high-performing teams
• Deep commercial acumen with understanding of P&L drivers, credit risk and pricing dynamics
• Strong analytical capability to translate data into actionable insights and prioritised initiatives
• Exceptional collaboration and stakeholder management skills across digital, risk, finance and marketing functions
• Passion for improving customer financial experiences and delivering real impact
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you'll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You'll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners
• Access the Flare Benefits Hub & Novated Leasing: Save on groceries, fuel, tech, fashion, dining and more, with exclusive health perks, wellbeing guidance and potential tax savings on car ownership
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

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