Shared Services Hub

• Canberra
• Applications close 31 October
• The salary range for this role is $78,770 - $85,027

About The Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

• Growing innovative & competitive businesses, industries and regions
• Investing in science and technology
• Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.

Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About The Team
The department's Shared Services Hub is at the forefront of service delivery under the Whole-of-Government Shared Services Program. The Shared Services Hub is committed to delivery effective and efficient payroll services in line with Service Level Agreements negotiated with each client agency.

Working the Hub presents a unique opportunity to be involved in innovative service delivery arrangements relating to both systems and processes, and to collaborate across teams and across the public sector.

The Hub Delivers The Following Functions

• Payroll delivery
• Client engagement
• Aurion systems administration
• Hub project management and delivery, including onboarding new client agencies
• Assurance

The Hub uses the Aurion Human Resource Management System (HRMS).

The opportunity

We are building a merit pool to fill current and future vacancies in Shared Services Hub. Initially roles will be offered as non-ongoing opportunities, with the possibility of converting to ongoing employment.

This is an exciting opportunity to join a dynamic organisation responsible for delivering payroll services to a range of client agencies with over 14,000 payslips processed each fortnight.

The teams adopt a collaborative and energetic approach to service delivery and place a strong emphasis on meeting and exceeding service levels.

The Hub is committed to APS values and embraces the diversity and professionalism of its workforce. You will help identify and participate in relevant training opportunities. Flexible working arrangements are available relevant to the operational needs of the Hub.

We offer a comprehensive learning program to ensure all staff have the skills and capabilities to effectively perform their roles.

Our ideal candidate

Our Ideal Candidates Will Have The Following Capabilities

• Ability to work in a team environment across the Hub.
• Experience in, or ability learn payroll processing and delivery.
• Well-developed communication and interpersonal skills, including the ability to communicate complex information to client in a clear manner.
• Good customer service skills, including initiative and the ability to foster effective working relationships with stakeholders at all levels.
• Knowledge of, or ability to learn information management practices and privacy procedures.
• Sound organisational skills, including energy and drive to achieve results.
• Resilience with a positive attitude and responsive to changing and competing priorities.
• Values inclusion and diversity and demonstrates respect for APS Values.

Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work. This reflects the importance we place on our people and on creating a workplace culture where each and every one of us is valued and respected for our contribution. Our ideal candidate adds to this culture and our workplace in their own way.

What you will do

For vacancies in the Payroll Delivery teams, as a Payroll Officer you will:

• Process a range of tasks related to the delivery of payroll and conditions of service including commencements, salary variations, calculation of allowances and final entitlements for cessations.
• Complete payroll transactions and related correspondence in accordance with the fortnightly payroll cycle.
• Understand an apply relevant APS legislation and terms and conditions including Enterprise Agreement policy and procedures.
• Provide clear, comprehensive and accurate verbal and/or written advice to stakeholders within appropriate timeframes.
• Maintain data in the Aurion payroll system and other platforms as required to ensure compliance with the department's records management and privacy policies.
• Display teamwork and support other payroll officers, including across teams during busy periods.
• Participate and contribute to the continuous improvement of the payroll team processes and practices.

Requirements
For vacancies with other Hub teams, you may do the following – specific duties will be discussed with suitable candidates depending on the requirements of roles as they become available:

• Provide clear, comprehensive and accurate verbal and/or written advice to stakeholders within appropriate timeframes.
• Deliver a high level of customer service and build strong working relationships across the Hub.
• Contribute to and support delivery of Hub projects, which may include supporting onboarding of new client agencies
• Coordinate Aurion system support
• Coordinate and respond to requests for information
• Participate in, and make a positive contribution to Hub continuous improvement initiatives
• Prioritise workloads and be responsive to changing priorities.

Eligibility

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

If you submit an application, you may be considered for non-ongoing (temporary) vacancies depending on business needs. Current APS employees in other agencies interested in a temporary transfer to DISR are also encouraged to apply.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department does currently offer flexible work opportunities for many roles. This vacancy is ACT - Industry House based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

Application information

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a brief statement of up to 150 words responding to the following question:

• A customer has sent an urgent, complex enquiry about their pay via email to the Hub. Describe what actions you would take to respond to this customer to ensure they receive all necessary information.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact or if you require assistance with your application.

Please refer to our Applying for a position information for additional information on how to apply.

Contact Information

For more information regarding this opportunity, please contact Aimee Brightman on or via email on