Client Education Coordinator

About the Role

This position supports the operations of the Risk Education Express function. It involves the administration and co-ordination of tasks to ensure the efficient and effective execution of REX programs and to respond to customer queries. These activities require an attention to detail, the ability to prioritise tasks and manage time, and a customer service mindset.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• icare day – access to an extra day's leave
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare's Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

Support REX operations

• Coordinate end to end program tasks including maintain the program master planner, adding events to the REX calendar and sending placeholder to facilitators, checking on attendance and ensuring participants have the relevant program information, sending final briefing information to facilitators, setting up the program evaluation and completing the summary evaluation report and maintaining attendance records.
• Booking, setting up and packing up training rooms for face-to-face programs, program material inventory management, printing and couriering program materials, as well as setup and monitoring technical issues for virtual events.
• Support the REX Team with ASP program delivery. This involves liaising with agencies to schedule programs, confirming program information with facilitators, copying and couriering program materials, arranging briefing calls, setting up the program evaluation and completing the summary evaluation report, and updating the master planners on post program statistics and procurement activities.
• Assist with delivery of the bi-annual REX open enrolment program schedule including all logistical, scheduling and procurement activities to set up all programs.
• Develop post program reports and adhoc reports upon request from agencies, CEM and other stake holders.
• Monitor the REX inbox and take phone calls. Provide timely responses to agency and stakeholder queries and undertake follow up actions.

REX Budget & Financials

• Provide essential administrative and coordination support to the team, helping to ensure project tasks and events are delivered efficiently and successfully.
• Support the REX team in in completing procurement activities including vendor engagement, quote management, creating purchase orders, payment of invoices, and managing approvals and accruals.
• Input expenditure as it occurs into the REX Budget Spreadsheet.

REX customer queries

• Manage the REX inbox and respond to phone queries, providing timely responses to customer queries including resolving issues with portal access and simple learning queries. Take responsibility for follow up actions including liaising with other members of the team and triaging more complex issues as required.

Stakeholder liaison

• Work collaboratively and build strong relationships with internal and external stakeholders such as facilitators, client engagement managers, external legal and claims providers, internal icare SME's & agencies to plan and execute the delivery of REX programs.

Skills & Expertise

• Demonstrated experience in completing high volume, administrative activities, preferably in an L&D environment or in a role that also interacts with customers and suppliers.
• Experience in roles that include managing and inputting large quantities of data, ensuring attention to detail.
• Experience working in a broad range of corporate or government environments.
• Experience in administration for events-based roles.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people's development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website

• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant

• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.