Client Relationship Coordinator

1 week ago

Sydney, New South Wales, Australia Talent Solution Partners Full time $70,000 - $120,000 per year

Join one of the world's most exciting luxury womenswear labels — with headquarters in Melbourne and New York, boutiques across Sydney, Melbourne and NYC, and a global wholesale presence spanning 20+ countries. Known for creating beautiful product and delivering unforgettable experiences, our team is passionate, creative, and growing worldwide.

We are seeking a Client Relationship Coordinator to join the Sydney Retail team. This role is pivotal in delivering seamless aftercare and ensuring each client's final interaction with us is as exceptional as their first

**.

The Ro**

le

Reporting to both the Client Experience Manager and Retail Business Manager, you will be the key contact for clients after their purchase, guiding them through the gown collection process and ensuring every detail is executed to the highest standard. From coordinating appointment schedules, to preparing gowns, to overseeing the luxury experience of collection day, you'll play an integral role in delivering excellen

ce.

This is a part-time opportunity (Monday–Wednesday) with potential to extend to full-time in the fut

**ure.

What You**

  • 'll DoLead all gown collection appointments, ensuring every client receives a luxury, elevated expe
  • rienceCoordinate post-purchase scheduling and logistics with clients and pa
  • rtnersPrepare gowns for collection, including steaming and presentation
  • setupEnsure all administrative and order details are precise and up to date in our CRM s
  • ystemsMaintain accurate stock levels and coordinate inbound and outbound deli
  • veriesBe the final point of brand interaction — resolving concerns, providing clear communication, and leaving a lasting impr

**ession

What We're Look**

  • ing For3+ years of retail experience, ideally within a luxury envi
  • ronmentExceptional customer service and relationship-building
  • skillsStrong organisation and attention to detail with the ability to manage multiple pri
  • oritiesCalm, professional and solutions-focused a
  • ttitudeTechnical knowledge of garment construction or basic sewing is highly r
  • egardedA polished and professional presence, representing the brand wit

**h pride

Why**

  • Join Us?Be part of a global luxury fashion house with exciting growth across retail and wholesale
  • marketsWork with a supportive and inspiring team passionate about creating incredible product and exp
  • eriencesOpportunity to expand into a full-time role as our business continues
  • to growContribute to unforgettable milestones in clients' lives through your role in their

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