Front Office Receptionist

Who we are:

Located just minutes from Busselton's town centre and nestled on 27 acres of peaceful beachfront land, Bayview Geographe Resort provides an ideal coastal retreat along the shores of Geographe Bay. Offering direct access to the beach and a variety of accommodation options—from studios to 1, 2, and 3 bedroom villas—it's a popular choice for families and holidaymakers discovering the beauty of Western Australia's southwest.

We are excited to share that our resort has joined one of the world's leading hospitality brands, Accor, bringing enhanced experiences and exclusive benefits to our guests and team. Join us as we embark on this exciting new chapter with a global leader in hospitality.

We are a fun, friendly and inclusive team. We pride ourselves in putting our team members first, always looking for ways to thank and recognise their hard work and offer opportunities for ongoing training and career progression.

As we move into the colder months, we have the opportunity to expand our team of Front Office staff and we want you This is a perfect position for someone who loves customer service, enjoys variety in their working day and likes to work as part of a team, but is also comfortable to work unsupervised when required.

The Front Office team form part of our Operations Department, meaning not only will you be trained in Front Office Reception, but also in Reservations and Housekeeping. This will ensure you are able to efficiently cover other areas of the Resort when required, whilst developing great transferable hospitality skills. This is the perfect all rounder role for people who love to keep busy

This is a casual position, offering 3-4 days a week. As we are a hospitality venue, you will be required to work a variety of shifts ranging from Monday - Sunday, between the hours of 06:30am and 7:00pm.

Responsibilities:

• Welcome Guests to the Resort in a warm and friendly manner.
• Handle accommodation inquiries & process reservations.
• Perform and ensure a smooth check-in & check-out experience.
• Deliver a high level of professional and friendly customer service that will enhance guest satisfaction.
• Display a solid customer service approach and deal efficiently with complaints.
• Assist with specific guest requirements to enhance their stay.
• Ensure all aspects of front office / reception run smoothly and effectively.
• Provide assistance in Housekeeping when required.

Requirements:

• Previous experience working in an accommodation venue in a Front Office Reception or Housekeeping role is advantageous (but not essential).
• Intermediate experience in Microsoft Office (Word, Excel & Outlook).
• Availability to work a variety of shifts, including weekends and public holidays.
• Customer service focused with a passion for delivering high levels of service.
• A high level of communication and organisational skills.
• Ability to provide a police clearance or be willing to obtain one that is no less than three months old.
• Full working rights to work in Australia
• Current Drivers Licence

Why Work for Accor?

We are far more than a worldwide hotel group. We welcome you as you are, and we support your growth through every stage of your career. With Accor, work becomes an experience with purpose—and your journey with us can open doors around the world.

With over 5,400 hotels in 110+ countries, your future with us is full of possibilities.

What you'll enjoy:

• ALL Heartist Membership – Enjoy worldwide discounts on accommodation and dining.
• Family & Friends Benefits – Exclusive offers for those closest to you.
• Accor Live Limitless (ALL) Loyalty Program – Earn rewards and recognition for your service.
• Learn Your Way – Access industry-leading training via Accor Academy and Typsy.
• Global Career Mobility – Join a network of 300,000+ hospitality professionals.
• Shape Your Future – Whether you're growing your technical skills or stepping into leadership, your career path is yours to define.

Discover what life is like at Accor:

Accor is an inclusive company. We are committed to diversity, equity, and creating a workplace where everyone belongs

Please note: to be successful for this role, you will need to have secure accommodation within the South West region as we do not offer on-site staff accommodation

If this position sounds like your ideal role, please submit a copy of your  resume along with a cover letter confirming your availability for shifts. We look forward to hearing from you