Technical Manager

4 hours ago

Melbourne, Victoria, Australia 9528ebee-9f0c-4f8f-95c9-9d0ae24b5930 Full time $80,000 - $120,000 per year

About the role

As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.

You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

Responsibilities

Your responsibilities will include:

  • Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
  • Guiding, advising and assisting employer clients who require specialist technical assistance
  • Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
  • Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
  • Undertaking adverse decision quality revisions and endorsements
  • Completing case conferencing with Case Managers and attending claims review meetings when required
  • Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
  • Mentoring and coaching other members of your team

Qualifications

We're interested in hearing from people who possess:

  • Experience within the Worker's Compensation industry and in the application of Work Cover legislation
  • Ability to interpret and apply Accident Compensation Act
  • Fantastic customer service skills
  • Exceptional communication and interpersonal skills
  • Experience in client service role
  • Coaching, mentoring, and leadership skills
  • Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

What we can offer you:

  • Monthly RDO (Rostered Day Off) after the completion of your probationary period
  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave
  • Reproductive leave
  • Birthday Club: Enjoy a day off during the month of your birthday, on GB
  • Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
  • Exciting career – as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
  • Service recognition awards; and employee assistance program for yourself and immediate family members.
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

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