Home Care Advisor

**We are seeking a highly organised and experienced Home Care Advisor to join our fast-growing Home Care Team.**
- **Maximum Term Full Time 12 months Contract**:

- **Location: Campsie NSW**

**About the organisation**

Australian Nursing Home Foundation (ANHF) is one of the leading providers of culturally and linguistically diverse aged care in Australia. We pride ourselves on providing specialist residential and community aged care services for the Chinese and South East Asian communities. Our vision is to be the model provider of culturally appropriate residential and community aged care in Australia. To honour and respect our elders as family in happy, caring communities is our continuous mission.

**About the role**

The primary objective of the role is to plan, co-ordinate and provide day to day administration of Home Care Packages; ensure the activities of the Home Care Packages operate effectively and efficiently to meet the identified needs of frail elderly people & their carers.
- **Key Responsibilities**_

Your main responsibilities will include but not be limited to:

- Build and maintain strong professional relationships with clients and their caregivers.
- Engage in community outreach and networking to attract new clients through referrals, seminars and events.
- Guide clients and their supporters in navigating aged care services, entitlements, and available resources.
- Conduct initial and ongoing assessments to develop and review personalised, goal-oriented care plans based on clients' needs, motivation, and preferences.
- Develop, implement, monitor and review of service user's care plan in consultation with the client.
- Provide person-centred case management through home visits and coordinated support with families, carers, and health professionals to ensure quality, holistic care.
- Managing financial aspects of service users’ budgets, including monthly statements.
- To coordinate services and activities of the Support at Home Packages and to provide direct care when necessary.
- Making referrals, attending case conferences, providing information and support to service users/carers and obtaining their feedback.
- Manage client incidents and feedback promptly, ensuring timely resolution and continuous quality improvement.
- Ensure that all complaints are reported, investigated and resolved promptly and appropriately.

**About the Successful Applicant**
- Essential:_
- Minimum 3 years of working experience in aged or community-based services for older people
- Tertiary qualifications in aged, disability or related areas e.g. Nursing, Community, Health, Welfare or attained Certificate IV in Care Support Services / Aged Care, case management
- Demonstrated ability to work independently and work well with others
- Excellent interpersonal and time management skills
- **Speak fluent English, plus Cantonese AND Mandarin**:

- First Aid Certificate or willingness to obtain one
- Current full driver's license and a reliable fully insured vehicle
- National Police Clearance
- Australian Citizenship / Permanent Residency
- Desirable:_
- Experience in Home Care Services /dementia care/respite care
- Experience in case management
- Experience in leading a team
- Experience in working in a community-based setting
- Experience in working with Culturally and Linguistically Diverse populations

**Benefits**
We offer a range of benefits including competitive pay rates, ongoing training and career development opportunities within the organisation. Salary packaging options of up to $15,900 are available to increase your take-home income.

**How to Apply**
- Our Human Resources Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Australian Nursing Home Foundation Limited is not responsible for any fees associated with unsolicited resumes._

**Job Types**: Full-time, Fixed term
Contract length: 12 months

Pay: From $36.57 per hour

Expected hours: 38 per week

**Benefits**:

- Salary packaging

**Experience**:

- Aged Care/Home Care: 1 year (preferred)

**Language**:

- Cantonese (required)
- Mandarin (required)
- English (required)

Licence/Certification:

- qualification in Aged Care or Community Services (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person