Customer Support Associate

3 days ago

Melbourne, Victoria, Australia Umps Health Full time $55,000 - $65,000 per year

Location: Melbourne

Employment Type: Full Time

About Umps

Umps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be making a real difference in people's lives every day.

About the role

We're looking for a Customer Support Associate to be the first point of contact for our customers and their families. You'll deliver excellent customer service by answering enquiries, resolving issues, and making sure people feel supported when using Umps products.

This is a hands-on role, ideal for someone early in their career who enjoys helping people, problem-solving, and working in a supportive team that's making a real difference in older adults' lives.

Key Responsibilities
  • Respond to customer enquiries across phone, email, and chat.
  • Provide timely, empathetic support and resolve issues effectively.
  • Troubleshoot and escalate technical or complex issues to the Customer Support Lead.
  • Follow processes to ensure consistency and quality in customer interactions.
  • Maintain accurate records in our support systems (tickets, call notes, CRM).
  • Contribute feedback and insights to help improve the customer experience.

About you

  • 1–2 years' experience in a customer-facing role (support, retail, call centre, or similar).
  • Strong communication skills and a friendly, empathetic manner.
  • Highly organised, reliable, and detail-oriented.
  • Comfortable using technology (email, ticketing systems, spreadsheets).
  • Problem-solver with the ability to stay calm under pressure.
  • Passion for making a positive difference in people's lives.
What we offer
  • A chance to be part of a mission-driven business supporting older adults' independence and wellbeing.
  • $55K–$65K base + super, depending on experience.
  • Supportive team culture with opportunities to grow as the business scales.
How to apply

Please send your application to Applications with a cover letter or a short video/voice recording will be prioritised.

  • Customer Support Associate

    3 days ago

    Melbourne, Victoria, Australia Umps Full time $55,000 - $65,000 per year

    Umps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be making a real difference in people's lives every day.This...

  • Customer Onboarding Associate

    16 hours ago

    Melbourne, Victoria, Australia Fresho Full time $60,000 - $75,000 per year

    Salary Range:$65,000-$75,000 Base + Superannuation + ESOPReports to:Onboarding Team Lead - ANZLocation:Melbourne (AU)Work Type:HybridEmployment Type:Full TimeAbout FreshoFresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet.Our order management software is revolutionising the way the...

  • Customer Onboarding Associate

    1 week ago

    Melbourne, Victoria, Australia Fresho Full time $65,000 - $75,000 per year

    Salary Range:$65,000-$75,000 Base + Superannuation + ESOPReports to:Onboarding Team Lead - ANZLocation:Melbourne (AU)Work Type:HybridEmployment Type:Full TimeAbout FreshoFresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet.Our order management software is revolutionising the way the...

  • Customer Onboarding Associate

    6 days ago

    Melbourne, Victoria, Australia Fresho Full time $65,000 - $75,000

    Salary Range: $65,000-$75,000 Base + Superannuation + ESOPReports to: Onboarding Team Lead - ANZLocation: Melbourne (AU)Work Type: HybridEmployment Type: Full TimeAbout FreshoFresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet.Our order management software is revolutionising the way the...

  • Senior Associate, Customer Technical Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Ciena Full time $104,000 - $160,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Customer Technical Advocate

    1 week ago

    Melbourne, Victoria, Australia Ciena Full time $80,000 - $120,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Meat Associate

    20 hours ago

    Melbourne, Victoria, Australia Dierbergs Markets, Inc. Full time $45,000 - $65,000 per year

    Meat Associates · Part & Full-Time Opportunities · Dierbergs Markets Meat Associates works as part of a team to provide quality products.  They are task-driven and thrive in a collaborative environment where they can be customer-focused with a variety of responsibilities:   Stock, food handling, clean and help customers  Represent our quality...

  • Team Lead, Customer Support

    3 days ago

    Melbourne, Victoria, Australia DoorDash Australia Full time $80,000 - $120,000 per year

    About the Team The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed. Shifts: Full-Time About the Role The...

  • Team Lead, Customer Support

    2 days ago

    Melbourne, Victoria, Australia DoorDash Australia Full time $90,000 - $120,000 per year

    About the TeamThe Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed.Shifts: Full-TimeAbout the RoleThe Team...

  • Team Lead, Customer Support

    2 days ago

    Melbourne, Victoria, Australia DoorDash Full time $80,000 - $120,000 per year

    About The TeamThe Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed.Shifts:Full-TimeAbout The RoleThe Team...