Customer Support Associate
6 hours ago
Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & MelbourneFreshers are WelcomeAccepted Visa subclass: 489, 491, 485,190,189, 887, Citizen, PR.Duration: 1 year Fixed Term contract role with leavesBelow experience Call center Experience :- >> 0-3 months - 45k + super + shift allowance >> 3- 6 months - 46.5k + super + shift allowance >> 6 month and above - 50k + super + shift allowanceShift timings :- a) 12 pm - 10 pm , b)9am - 6 pm , c) 10pm - 7am(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);(b) a shift finishing after midnight, and at or before 7.00 am (night shift);(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent night shift).Client end - Department Largest Telecom Network in AustraliaKey responsibilities:Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and servicesNegotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.Execute a strong negotiation technique and influence confidently to close opportunitiesSell products and services that effectively meet customer needsEstablish good customer relationship to Create a simple and brilliant customerexperience across all our interactions in a multi-media environmentListening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customersComply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.Be naturally inquisitive and resilient with an ability to articulate, listen and communicateeffectively identify customer needs along with providing customers with solutions to solve their concerns.Skills Required:Excellent Verbal/Written Communication SkillsComprehension and Understand customer needsExcellent communication and technical ExperienceGood listening skills & keeps the customer at the centerGood Analytical and problem-solving skillsResolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needsKnowledge of MS Office.Ability to work in a highly collaborative environmentExperience 0 - 3 yearsShift TimingsWorking hours – 38 hours per week, plus half an hour break every dayWorking days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leavesLet me know if you have any questions.
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Customer Support Associate
9 hours ago
Melbourne, Victoria, Australia Umps Full time $55,000 - $65,000 per yearUmps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be making a real difference in people's lives every day.This...
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Customer Support Associate
7 hours ago
Melbourne, Victoria, Australia Umps Health Full time $55,000 - $65,000 per yearLocation: MelbourneEmployment Type: Full TimeAbout UmpsUmps is an Australian technology company that helps older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and support people to live well for longer. Our team is small, friendly, and growing, and we're proud to be...
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Customer Support Associate
2 weeks ago
Melbourne, Victoria, Australia Lyrebird Health Full time $60,000 - $80,000 per yearThe RoleAs a Customer Support Associate, you will be the trusted voice clinicians rely on, providing empathetic, fast, and effective support via live chat, email, and phone. You'll be there for clinicians when they need help the most, whether it's guiding them through an issue, calming a frustrated clinician, or escalating urgent cases when needed. Reporting...
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Inbound Customer Service Associate
1 week ago
Melbourne, Victoria, Australia Tech Mahindra Ltd. Full time $60,000 - $80,000 per yearIt's an exciting time to join Tech MahindraJoin us as an Inbound Call Centre Associate, and you'll work with Australia's largest telecom player and be part of a fun & caring team.Who are we?We are Tech Mahindra, a multi-national Technology company that provides digital solutions, consulting, and business process services in over 50 countries. TechM has a...
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Customer Onboarding Associate
1 week ago
Melbourne, Victoria, Australia Fresho Full time $65,000 - $75,000 per yearSalary Range:$65,000-$75,000 Base + Superannuation + ESOPReports to:Onboarding Team Lead - ANZLocation:Melbourne (AU)Work Type:HybridEmployment Type:Full TimeAbout FreshoFresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet.Our order management software is revolutionising the way the...
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Customer Onboarding Associate
4 days ago
Melbourne, Victoria, Australia Fresho Full time $65,000 - $75,000Salary Range: $65,000-$75,000 Base + Superannuation + ESOPReports to: Onboarding Team Lead - ANZLocation: Melbourne (AU)Work Type: HybridEmployment Type: Full TimeAbout FreshoFresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet.Our order management software is revolutionising the way the...
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Melbourne, Victoria, Australia Ciena Full time $104,000 - $160,000 per yearAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
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Melbourne, Victoria, Australia Ciena Full time $80,000 - $120,000 per yearAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
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Patient Support Associate
2 weeks ago
Melbourne, Victoria, Australia easykind Full time $60,000 - $90,000 per yearAbout us:At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As a rapidly growing start-up founded by patients, for patients, we are thrilled to welcome new members to our exceptional team.We're a passionate, goal-driven team with the mission of providing a...
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Associate Linux Support Engineer
3 hours ago
Melbourne, Victoria, Australia Canonical - Jobs Full time $60,000 - $120,000 per yearCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
