Service Supervisor

2 weeks ago

Brisbane, Queensland, Australia Vertiv Full time $90,000 - $120,000 per year

Position Summary/Objectives of Incumbent:

Manage customers' (Internal & External) and staff requirements related to the day-to-day delivery of maintenance

services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major activities to be performed:

Administration / Planning & Reporting

  • Provide quotes for small works, T&M, installations and start-ups
  • Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
  • Support field personnel in the execution of their administrative task
  • Prepare and provide reports as requested by management
  • Ensure timesheets are entered in the system correctly.
  • Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

  • Coordinate and schedule the general duties of power staff and subcontractors
  • Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
  • Respond to customer requests for minor quotation or service advice within a timely manner.
  • Respond within 24 hours to any staff initiated "Client follow-up" requisitions for additional work.
  • Assist Customer Engineers with complex technical problems
  • Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
  • Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

  • Take all necessary steps to ensure OH&S requirements are adhered to.
  • Ensure adequate PPE is provided
  • Report all incident / injury on time

Employees reporting to Incumbent: Nil

Main contacts within Company: 

  • Warehouse/inventory management staff
  • Service Technical Support
  • Safety Manager
  • Sales Staff 
  • Service Adm Support Staff

Main contacts outside the Company: 

  • Customers
  • Subcontractors 
  • Vendors

Requirements:

Education/Qualification: 

  • Electrical or Electronics Trade qualification 
  • Supervisory/management qualification

Specialist Knowledge:

  • Interpersonal and relationship management skills 
  • Communication skills and commercial acumen

Practical Experience: 

  • Proficiency in Microsoft Office applications 
  • Proven track record within the power industry managing a field service team

Personal Characteristics: 

  • Customer-centric 
  • Team player 
  • Well organised 
  • Solution oriented

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