Customer Service Supervisor

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We're seeking a passionate and confident Customer Service Supervisor to join our Brickworks QLD team in Rochedale.

Reporting to the Customer Service Manager, you will be responsible for supervising the Customer Service Department at our Rochedale, QLD division, ensuring a consistently high level of service is delivered to all customers. This role also involves fostering strong working relationships with internal departments across all divisions to support Brickworks in delivering superior customer service.

Duties include but are not limited to

• Lead and inspire the Customer Service Team, supporting multiple Brickworks divisions to ensure exceptional communication with all customers
• Oversee daily operations of the Customer Service Team, including safety compliance and training initiatives
• Deliver accurate reporting on a daily, weekly, and monthly basis
• Engage with customers via phone, email, and in-person interactions to provide timely and effective support
• Collaborate with internal departments through clear and professional verbal and written communication
• Manage order bank control to support efficient production scheduling
  
  

Success Requirements

• Knowledge of building industry and of building products (preferred).
• Tertiary qualification in a related discipline (preferred).
• Proficient in using Microsoft Office Suite.
• Prior experience with ERP systems such as JDE, SAP, NetSuite (preferred)
• A passion for delivering exceptional customer service.
• Strong time management, administration and organisational skills.
• Excellent attention to detail.
• Ability to complete multiple tasks with varying levels of priority.
  
  

About Us

Under the Brickworks Building Products umbrella are some of the world's best-known building material brands. Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality. We lead through style and product innovation, creating materials for beautiful environments.

With a broad product portfolio of manufacturing and sales facilities across Australia, New Zealand and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.

Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company's commitment is to inspire, support, create and build better environments and places for its customers and communities.

Why join us?

• Charitable Partnership: Proudly support Children's Cancer Institute (CCI).
• Inclusivity: We value diversity and maintain an inclusive workplace.
• Family Support: Enjoy our company parental leave scheme.
• Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees).
• Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
• Growth: Ongoing education, training, and career progression opportunities for all employees.
• Support: Access support programs for you and your family through our EAP provider.
• Discounts: Product Discounts are provided for staff and family and friends of staff.
  
  

How To Apply

You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.

Submit your resume and cover letter via the "Apply" button.

For more information about Brickworks please visit our website https://www.brickworks.com.au/

Brickworks does not accept unsolicited applications from employment agenciesSeniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesWholesale Building Materials

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