Domestic and Bond Cleaner

Have you been looking for a fulfilling position, where you can take pride in the company you work for?? Do you long for a job where you deliver quality work during the day and enjoy the peace of leaving work at work. A position, where you'll be appreciated and respected for your skills, innovation, and attention to detail, whilst being supported by a team dedicated to excellence?

If you are personable, proactive and hungry to have a positive impact on the lives of those around you, and not afraid of rolling up your sleeves, then we want you

Welcome to Happy Burrow Cleaning We are a mobile cleaning business, proudly servicing the North Brisbane and Moreton Bay regions, and we're excited to welcome a new team member to our growing company. We specialise in bond cleaning, also providing domestic, builder and office cleaning services to our valued clients. What sets us apart is our commitment to delivering a superior, personalised service that truly meets our clients needs. We're looking for someone who takes pride in their work, values strong client relationships, and strives for excellence in every task. You'll be supported with full training in our systems, as well as all the equipment, supplies and ongoing support from the team to ensure your success. We also value fresh ideas and your input to help us continuously improve and grow.

About You

You'd describe yourself as highly motivated with exceptional time management and an eye for detail, easy-going, yet still professional and dependable. You'll enjoy the challenge of a different job every day and be able to follow processes, ensuring completion is done to the highest standard. You'll take pride in the finished product and quality of your work; and be an effective and friendly communicator.

From a skills perspective, you'll need to be able to download and use a simple app with fillable forms and job information. You will need to be physically able to keep up with the work we do - cleaning is a tough physical role. You'll also need a drivers license and reliable vehicle able to transport equipment and yourself to job sites all over Brisbane North from Bowen Hills to Caboolture and surrounding areas, though are most commonly based in Moreton Bay regions. But most of all, you need passion, pride, and personality, to make each day a breeze

About the Role

In this role, our ideal candidate will work predominantly individually, taking on many of our domestic cleaning clients and completing the jobs autonomously. They will play a key role in maintaining in person relationships with clients, as well as fulfilling client requests. You will be supported by systems, processes and a fantastic team, giving you everything you need to excel in your role.

The following attributes will be highly regarded:

• Friendly personality
• Can Do Attitude
• Attention to Detail
• Able to learn quickly
• Able to follow instructions
• Reliable
• Flexible in a fast paced environment
• Ability to keep up with last minute changes

What we can offer:

The hours are not guaranteed, but reliable employees are offered more hours. The amount of hours offered to you depends on your availability and performance.

The starting award pay rate is $31.21/hour, however pay reviews are frequent, depending on performance. Junior rates are applied to those under 21 years of age.

We are happy to be flexible with days and hours Please feel free to discuss your limitations. Otherwise the hours can be anywhere from 6am - 6pm, but are different day to day.

Your responsibilities will include, but are not limited to:

1. Client Interactions

a) Greet customers warmly, maintain a friendly demeanor and be smiling. Always be well presented

b) Whenever a customer is present, must hold a brief conversation to build rapport and trust

c) Able to cut conversation politely in order to get to work

d) Able to speak to client directly onsite with any questions or concerns

e) Able to "upsell" – suggest items they may want to add time for to get cleaned at a subsequent booking, advise client on mould, etc. and educate on how to prevent issues

1. General Cleaning

a) Must start the day on time (able to take into consideration traffic delays)

b) Clean to a high standard;

c) Picking up items off the floor, bench tops, tables to ensure all spaces are cleaned,

d) It's not just what is visible, but doing behind and around house items, e.g. most cleans will be vacuum, mop, vacuum again and then dry mop (dry mop each time)

e) Follow all instructions that are given during induction training, upholding these standards 100% of the time

f) Complete checklists every shift and submit them correctly

g) Must double check quality of the clean at least once before leaving the job

h) All cleaning activities – bathroom, kitchen, dusting, floors, special items as needed

i) Ensure all stock levels are maintained

j) Keep all equipment and stock clean and stored correctly

1. Reporting and Communication

a) Consistent reporting on jobs – changes on site, discussions with client

b) Complete and submit checklists every shift

c) Submit requests for stock in advance. Refer to restock protocol for when it needs to be noted on the checklist

d) Report delays promptly

e) Report hours same day

TO APPLY:

Please send a resume attached to an email with an introductory video of yourself to

Please note that if your application is selected, you will be contacted by email to complete a questionnaire with preliminary questions.

If your answers to this email are successful, you will then be contacted to attend a group interview.

If we like what we see, you would be offered an individual interview and/or a trial.