Casual Customer Service Officer

2 days ago

Hindmarsh Island, South Australia Des's Group Full time $40,000 - $80,000 per year

Join a friendly, community-focused team
Des's Group is a successful family-owned business with over 60 years of experience in providing personalised transport services across South Australia. From simple A-to-B transfers to Wine Tours, Weddings, and Corporate transport solutions — we pride ourselves on delivering safe, reliable, and flexible services to our customers.
We are currently seeking a Customer Service Officer to join our team at Hindmarsh. This role offers an exciting opportunity to work with a passionate, supportive, and forward-thinking team committed to providing exceptional service to the community.
What We Offer

  • Opportunity to join a successful, long-standing family business
  • A supportive and passionate team environment
  • Full training and ongoing support provided
  • Flexible working roster
  • Opportunity for growth and development

About The Role
Reporting directly to the Des's Minibus Manager, your key responsibilities will include:

  • Managing customer queries via phone and email in a professional and timely manner
  • Developing effective solutions to meet customer needs
  • Liaising with customers and drivers to coordinate transport services
  • Building and maintaining strong relationships with internal and external stakeholders
  • Ensuring compliance with all regulatory and company requirements
  • Delivering high-quality customer service in line with company standards
  • Promoting a positive image of the company at all times
  • Maintaining a safe and compliant workplace in accordance with OHS policies

About You
To be successful in this role, you will have:

  • Sound knowledge of the Greater Metro area
  • Strong written and verbal communication skills
  • A customer-centric and solution-focused approach
  • The ability to build and maintain effective stakeholder relationships
  • Excellent organisational and time management skills
  • Proficiency in Microsoft Office applications
  • The ability to remain calm and perform well under pressure
  • A friendly, reliable, and professional attitude

How To Apply
If you are motivated, customer-focused, and enjoy working as part of a supportive team, we would love to hear from you
Please submit your resume along with a covering letter addressing your relevant experience and how you can add value to the Des's Group team.
Des's Group – Driving South Australia Forward for Over 60 Years

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