Retail Store Manager

5 days ago

Perth, Western Australia Zone Communications Full time $90,000 - $120,000 per year

About the business

Zone Communications, the largest Optus franchise in Australia with 19 stores across Perth and a 29-year-old history. Join a workforce of 160 staff that live and breathe the Work Hard/ Play Hard culture. We are a leading provider of mobile phones, accessories, and telecommunications solutions across Perth. We pride ourselves on delivering excellent customer service, the latest products, and tailored communication solutions for individuals and businesses.

The Role

We are seeking enthusiastic and motivated Store Managers (Retail Manager) for our stores across Perth to lead our team. You will be responsible for driving store performance, delivering outstanding customer experiences, and leading a team to achieve sales and service targets.

Key Responsibilities

  • Manage day-to-day store operations, including opening/closing procedures, stock control, merchandising, and cash handling.
  • Lead, mentor, and motivate staff to achieve sales targets and provide exceptional customer service.
  • Drive business growth through sales initiatives, upselling, and cross-selling.
  • Monitor store performance and implement strategies to meet KPIs.
  • Ensure compliance with company policies, WHS standards, and operational procedures.
  • Handle customer queries, feedback, and escalations in a professional and timely manner.
  • Develop staff rosters and manage workforce planning to meet store demands.

Skills and experience

  • Previous retail management or supervisory experience (telecommunications industry highly regarded).
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to achieve and exceed sales targets.
  • Strong organisational skills with attention to detail.
  • Ability to work in a fast-paced environment and adapt to change.
  • Knowledge of mobile phone and telecommunications products desirable

Benefits and perks

  • Competitive salary + performance-based incentives.
  • Ongoing training and professional development.
  • Staff discounts on products and services.
  • A supportive and dynamic team environment.
  • Opportunities for career growth within Zone Communications.

How to Apply?

If you're passionate about retail, leadership, and driving results, we'd love to hear from you

Please send your CV and a short cover letter outlining your suitability for the role to

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