Family Support Practitioner

3 days ago

Cairns, Queensland, Australia Southern Cross Support Services Full time $60,000 - $80,000 per year
About Us
Southern Cross Support Services (SCSS) is a leading provider of Children, Youth and Family services across Queensland. Our Children, Youth & Family Services (CYF) team is dedicated to empowering children, young people, and their families through trauma-informed, strengths-based, and culturally responsive practices.

We operate under the Sanctuary Model of Care, fostering healing, resilience, and positive outcomes for families facing challenges.

About the Role
As a Family Support Practitioner, you will play a critical role in providing outreach and in-home support to families, helping them build capacity, resilience, and stability. Working collaboratively with key stakeholders, you will provide tailored interventions to improve family functioning, strengthen parent-child relationships, and prevent children from entering out-of-home care.

Key Responsibilities
  • Provide intensive family support tailored to the needs of children, young people, and their families
  • Implement evidence-based interventions, including parenting strategies and practical life skills coaching
  • Support families to access community resources, education, and employment pathways
  • Conduct home visits and engage in early intervention strategies to improve safety and wellbeing outcomes
  • Work alongside Child Safety and other government and community stakeholders to deliver wrap-around support
  • Complete documentation and case notes in line with legislative and organisational requirements
About You
To thrive in this role, you will bring:
  • Experience in family support, child protection, out-of-home care, or community services
  • A strengths-based and trauma-informed approach to working with children and families
  • Strong skills in engagement, risk assessment, case management, and crisis intervention
  • A relevant Certificate IV, Diploma, or Degree in Child, Youth & Family Intervention, Community Services, Social Work, Psychology, or a related field (or working towards)
  • Excellent communication and relationship-building skills, with the ability to work both independently and as part of a team
  • High attention to detail for documentation and compliance
  • Blue Card for Working with Children and NDIS Worker Screening (or Yellow Card)
  • Current Driver's Licence and the ability to travel for outreach work
Why Join SCSS?
  • Ongoing professional development and training opportunities, including Therapeutic Crisis Intervention (TCI)
  • Career growth pathways within a leading Queensland provider
  • CEO Scholarship Program for further education
  • Employee recognition and rewards, including Employee of the Month and Long Service Awards
  • 24/7 support through Sonder complete care platform
  • Reimbursement for First Aid and CPR maintenance
  • Corporate health partnerships and wellbeing initiatives
At SCSS, we value cultural diversity, lived experience, and a commitment to social justice. If you are passionate about making a real difference in the lives of young people and their families, we would love to hear from you.

SCSS and our partner companies are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.

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