Customer Service Officer
6 days ago
As Australia's top-selling truck brand for 36 consecutive years, Isuzu has earned a reputation for premium products, exceptional customer care, technological innovation and a nationwide network of dedicated dealers.
We are now seeking to appoint a Customer Service Officer to provide support (both technical and general) to customers, including providing accurate and timely information on Isuzu Australia's products.
Key Responsibilities of this position include:
- Delivering excellent customer service and resolving issues for customers via telephone, email, and social media.
- Responding to dealer enquiries and resolving technical, freight and day to day issues regarding parts.
- Identifying dealer needs regarding parts interpretation and developing and implementing prompt solutions.
- Assisting with dealer order processing and administration to ensure high levels of customer service.
- As required, liaising with Isuzu Japan regarding Technical Parts related issues.
- Reviewing parts stock and making recommendations for incentives/pricing initiatives to move aged inventory.
- Assisting with maintaining Isuzu Australia's Dealer Portal and Public Websites content.
To be successful in this role you will have:
- parts interpretation and/or after-sales experience (preferred);
- at least 5 years' experience in related customer service roles, preferably in the automotive industry;
- strong computer skills, including experience using a CRM system (Salesforce would be an advantage);
- good written communication skills, with experience interacting with customers via email and other online means;
- good interpersonal communication skills, with the ability to develop strong customer relationships;
- strong attention to detail; and
- excellent organisational skills, the ability to prioritise, and to complete tasks within committed deadlines.
'We're People First' and offer:
- Financial Incentives
We offer: - a competitive salary;
- above market superannuation; and
- participation in a bonus scheme.
- Wellbeing & flexibility: we offerhybrid work arrangements, 2 extra programmed days off, volunteer days and health & wellbeing initiatives to help find that balance in life.
- Career Growth: we are all about growing our own, promoting from within and once on board you have access to learning courses and opportunities to be mentored by our exceptional leaders.
- Perks: We have an active employee social club offering fully paid fun activities. We have Quarterly Employee Awards, Monthly Food Trucks & Town Halls Meetings.
- Diversity & Inclusion: IAL is a proud employer of a diverse range of people from all backgrounds, race, religion, sexualities, ages and genders – we strongly believe diversity is a key to innovation and making well rounded decisions that drives our success.
Work for a high-performing, market leading brand that pays above market remuneration and has a positive work culture with its employee engagement results in the top quartile of global ratings.
To apply for this position
To apply for this position, please submit a cover letter and resume using the link provided.
For more information
If you would like more information about this role, please contact John Girardi on
Applications close 21 September 2025
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