Customer Service Officer

2 days ago

Melbourne, Victoria, Australia Isuzu Australia Ltd Full time $90,000 - $120,000 per year

As Australia's top-selling truck brand for 36 consecutive years, Isuzu has earned a reputation for premium products, exceptional customer care, technological innovation and a nationwide network of dedicated dealers.

We are now seeking to appoint a Customer Service Officer to provide support (both technical and general) to customers, including providing accurate and timely information on Isuzu Australia's products.

Key Responsibilities of this position include:

  • Delivering excellent customer service and resolving issues for customers via telephone, email, and social media.
  • Responding to dealer enquiries and resolving technical, freight and day to day issues regarding parts.
  • Identifying dealer needs regarding parts interpretation and developing and implementing prompt solutions.
  • Assisting with dealer order processing and administration to ensure high levels of customer service.
  • As required, liaising with Isuzu Japan regarding Technical Parts related issues.
  • Reviewing parts stock and making recommendations for incentives/pricing initiatives to move aged inventory.
  • Assisting with maintaining Isuzu Australia's Dealer Portal and Public Websites content.

To be successful in this role you will have:

  • parts interpretation and/or after-sales experience (preferred);
  • at least 5 years' experience in related customer service roles, preferably in the automotive industry;
  • strong computer skills, including experience using a CRM system (Salesforce would be an advantage);
  • good written communication skills, with experience interacting with customers via email and other online means;
  • good interpersonal communication skills, with the ability to develop strong customer relationships;
  • strong attention to detail; and
  • excellent organisational skills, the ability to prioritise, and to complete tasks within committed deadlines.

'We're People First' and offer:

  • Financial Incentives

    We offer:
  • a competitive salary;
  • above market superannuation; and
  • participation in a bonus scheme.
  • Wellbeing & flexibility: we offerhybrid work arrangements, 2 extra programmed days off, volunteer days and health & wellbeing initiatives to help find that balance in life.
  • Career Growth: we are all about growing our own, promoting from within and once on board you have access to learning courses and opportunities to be mentored by our exceptional leaders.
  • Perks: We have an active employee social club offering fully paid fun activities. We have Quarterly Employee Awards, Monthly Food Trucks & Town Halls Meetings.
  • Diversity & Inclusion: IAL is a proud employer of a diverse range of people from all backgrounds, race, religion, sexualities, ages and genders – we strongly believe diversity is a key to innovation and making well rounded decisions that drives our success.

Work for a high-performing, market leading brand that pays above market remuneration and has a positive work culture with its employee engagement results in the top quartile of global ratings.  

To apply for this position

To apply for this position, please submit a cover letter and resume using the link provided.

For more information

If you would like more information about this role, please contact John Girardi on

Applications close 21 September 2025

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