Temporary Claims Management Officer

6 hours ago

Brisbane, Queensland, Australia IAG AUS Full time $40,000 - $120,000 per year

From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Be part of a growing business  We're on the lookout for multiple Temporary  Claims Management Officers to join our dynamic, high-energy motor claims team.

Work Hours & Availability

This role operates on an 8.5-hour shift schedule, between 8:30 AM to 5:30 PM. Monday to Friday. Additionally, weekend availability is required 

This is an on-site role.

3-month opportunity with a possibility of an extension. This is a temporary role based in Eight Mile Plains,  Meanjin (Brisbane).

Start Date: December 10, 2025

This is a temporary role based in Meanjin (Brisbane).

What You'll Do

•  Provide an end to end claims experience

• Triaging, management and recovery claim costs

• Act as a referral for claim decisions and processing.

• Providing proactive, timely, quality and efficient claims outcomes

What You'll Bring

• Strong customer service experience  

• Strong technical experience in the insurance claims industry is advantageous.

• Strong phone conversation skills, with the ability to effectively communicate, listen and resolve customer enquiries

• Confident communicator with a talent for navigating tough conversations with empathy and fairness.

• Proficient with computers & systems - juggling multiple software systems at the same time

What We Offer

• On-site Parking

• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Tuesday 2 December :59PM AEDT

Adjustments and Support 
 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

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