Claims Management Officer

Create impact as a Claims Management Officer - Property

From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.

Your Role
Join a High-Performing Team in the Claims Industry

We're on the lookout for multiple Claims Management Officers to join our dynamic, high-energy team based in Meanjin (Brisbane – Eight Mile Plains).

If you're passionate about customer service and looking to build a long-term career, this is the opportunity for you. We offer a supportive environment with clear career progression and leadership development pathways.

This is a permanent, full-time position with a fun and collaborative team. Enjoy the flexibility of hybrid working arrangements outside of onboarding and training periods.

In this role, you will take end-to-end ownership of claims, including lodgement, for cases ranging from straightforward to moderately complex. You'll gain excellent exposure as you build and maintain strong working relationships with our partners to ensure a smooth and seamless claims experience

At our core, we believe in investing in our people. You'll have access to training programs, mentorship, and professional development to help you grow and thrive.

Work Hours & Availability
This role operates on an 8.5-hour shift schedule, between 7:00 AM and 7:00 PM, Monday to Friday. Additionally, weekend availability is required from 8:30 AM to 5:30 PM.

After the training period, you will have the opportunity to work from home three days a week

Start Date: November 3, 2025
Make sure to discuss all internal applications with your current manager before applying.

About You
We are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate:

• Strong customer service experience
• Ability to work effectively both independently and as part of a team
• Strong communication skills and a customer-centric mindset
• Confident communicator with a talent for navigating tough conversations with empathy and fairness.
• Thrives in fast-paced settings, managing high volumes of requests while staying organized and on task
• Proficiency in MS Office

Joining RACQ Insurance you'll have access to a raft of benefits from across the Group:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• Dedicated career growth programs, including the award-winning IAG Academy
• employment type eligibility criteria apply

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.