Officer - State Integrity

WHO ARE WE

At Football Queensland, our vision is for football across the state to be united - to be the game of choice, for all, for life.

As the governing body for football in Queensland, we are dedicated to developing and growing the game at all levels. We lead and support our clubs, volunteers, coaches, referees, and stakeholders to deliver exciting and exclusive football experiences - anytime, anywhere.

We also proudly manage player development pathways and deliver premier football competitions across the state to ensure quality and opportunity for everyone involved.

Whoever you are, whatever your age, wherever you are from, whatever your story - football has the power to inspire and unite us all.

Primary Purpose of Role

In this pivotal role, you will manage all complaints and investigations relating to football under the Football Australia - Member Protection Framework and Football Queensland Policies. You will work with a wide range of stakeholders including clubs, participants, staff, and governing bodies to uphold the highest standards of behaviour and fairness across the sport.

Key Responsibilities

As the Integrity Officer, you will play a vital role in maintaining and enhancing the integrity of Football Queensland by:

• Managing the complaint resolution process in line with Member Protection Framework, including investigations, mediations, sanctions and tribunals.
• Delivering integrity education and awareness programs to key stakeholders including staff, clubs, and participants.
• Providing expert advice and support to Football Queensland in relation to alleged breaches of State Integrity obligations and policies.
• Establishing and supporting confidential reporting tools to enable safe and secure sharing of integrity-related concerns from all stakeholders.
• Maintaining and updating Football Queensland's Complaint Management System, ensuring all current and historical integrity matters are accurately recorded and tracked.
• Staying informed of emerging technologies and innovations that can enhance the operations and effectiveness of the Integrity Team.
• Supporting the annual review and refinement of all key integrity policies (including the Member Protection Framework), ensuring consultation with relevant stakeholders and alignment with industry best practice.

About You

To be successful in this role, you will bring a mature, empathetic and detail-oriented approach to managing sensitive matters. You will also have:

Essential Skills & Experience:

• Dedicated and mature approach to delivering exceptional customer service
• Proven ability to initiate relationships and build rapport with both professional administrators and volunteers
• Confident in managing difficult or sensitive conversations with empathy, accuracy, and professionalism
• Experience conducting investigations and producing detailed incident reports
• Strong understanding of football-related terminology, policies, and the broader football landscape
• Excellent communication skills across all channels – phone, face-to-face, video calls, email, and messaging platforms
• Practical experience in interpreting and applying Sporting Regulations
• Proficient in the Microsoft Office Suite and other computer systems
• High attention to detail with strong organisational and time management abilities
• Capable of working both independently and under direction, using initiative and critical thinking to solve problems
• Self-motivated with a positive attitude and the ability to work effectively as part of a team
• Good knowledge of Queensland's geography, with preference for candidates familiar with football clubs, development pathways, and participation programs
• Previous administration experience with sound understanding of office processes and etiquette
• Possession of a current Blue Card (Working with Children) or willingness to obtain one
• Must hold a valid Driver's Licence

Desirable:

• Tertiary qualifications in Law, Governance, Justice Studies, Sport Management or related fields – or demonstrated equivalent experience
• Experience working with volunteers and a wide variety of internal and external stakeholders
• Strong understanding or direct experience in the football industry or other major sports codes and their operational landscapes
• A strategic mindset with proven commercial and business acumen, including identifying opportunities to reduce costs, improve operational efficiency, and enhance service quality
• Sound knowledge of modern management and administration principles, including legislative compliance, financial analysis, reporting, presentations, and project management

Why Join Our Team?

As the State governing body for football in Queensland, we're dedicated to growing the sport at every level - from grassroots to elite. Join a passionate and purpose-driven team that values integrity, inclusion and community impact. Here, your work helps shape the future of football, creates real opportunities for players and fans, and strengthens the spirit of the world's most loved game. If you believe in the power of sport to unite, inspire, and lead positive change - we want you on our team.

HOW TO APPLY:

Please submit your application by clicking 'Quick Reply' no later than COB on Thursday, 4 September 2025.