Client Support Analyst

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Exciting Opportunity to Join Cotality's Australian Team

What is the role?

The Client Support Analyst for Prime Ecosystem SaaS supporting clients internationally.

Become an integral member of Cotality's Australian team as a Client Support Analyst. The Client Support Analyst plays a pivotal role in configuring, supporting, and enhancing client experiences with the Prime platform. This role involves direct client engagement, technical troubleshooting, and collaboration with internal teams to ensure optimal system performance and client satisfaction.

Location and Office Arrangements:

This role is based in remotely, located near Brisbane.

What Will You be Doing?

As a Client Support Analyst, you will be responsible for:

• Client Onboarding & Configuration - Set up and configure new client instances of the Prime platform, ensuring alignment with client-specific requirements and business processes.

• Client Relationship Management - Engage with existing clients to understand evolving needs and implement changes or enhancements to their Prime configurations.

• Client Implementation Reviews - Conduct regular implementation reviews to identify process improvements and provide strategic recommendations that help clients maximize the value of the Prime ecosystem.

• Support & Troubleshooting - Investigate and resolve client issues through support tickets, phone calls, or virtual meetings, ensuring timely and effective solutions.

• Data Analysis & Insights - Analyze support ticket trends to identify recurring issues, training gaps, or opportunities for system improvements.

• Solution Design - Collaborate with clients and internal stakeholders to design and implement system solutions that drive client outcomes and satisfaction.

• Team Collaboration - Provide support to the broader Operations team, contributing to shared goals, knowledge sharing, and continuous improvement initiatives.

• All Cotality Workers must take reasonable care for their own health and safety while at work, ensure their actions do not compromise the safety of others, follow reasonable instructions to support Cotality's WHS obligations, and actively cooperate with the WHS Framework including participating in any training required. Workers are encouraged to understand this policy and seek clarification from management when needed.

Job Qualifications:

What credentials do you need?

• Experience with client-facing software configuration or support roles

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal abilities

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Familiarity with ticketing systems

• Knowledge of the Prime Ecosystem platform (preferred but not required)

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Cotality's Diversity Commitment:

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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