Assistant Service Manager

4 days ago

Sydney, New South Wales, Australia CKD Automotive Full time $90,000 - $120,000 per year

ASSISTANT SERVICE MANAGER | NORTHERN BEACHES VOLKSWAGEN

Northern Beaches Volkswagen is a proud member of the family-owned and operated CKD Automotive Group. We are dedicated to providing top-notch service and maintaining a stellar reputation for excellence in the automotive industry. We offer a supportive team environment, competitive compensation packages, professional development opportunities, and career growth potential. Join our leading team committed to excellence in the automotive industry.

Position Overview:

We are seeking a full-time Assistant Service Manager for our growing business to be located at our Brookvale Service & Parts centre. This position is for an immediate start and requires someone with proven experience in a similar role, who is confident working in a busy environment.

Whilst a high level of automotive technical knowledge is expected, this is a customer contact role with a focus on delivering a high level of service to our customers.

To succeed in this role you will be expected to:

  • Assist the Service Manager with the Management of the Service operations
  • Oversee a team of Service Advisors to ensure all financial KPI's are being met
  • Assist customers with bookings and service enquiries
  • Ensure correct mix of work is being booked meeting daily budget expectations
  • Liaise with workshop staff, Parts Managers, and other internal staff
  • Ensure customer satisfaction is achieved

The ideal candidate will have the following attributes:

  • Proven experience as an Assistant Service Manager or in a similar leadership role within a dealership service department
  • Proficiency with ERA or similar dealership management systems
  • Self-motivated and well-organised
  • Able to work in a team environment
  • Have excellent customer service and communication skills

What's on offer?

  • Immediate start
  • Attractive salary and monthly commission
  • Car or car allowance

If you have proven experience in service management and are ready to take the next step in your career, we encourage you to apply for this exciting opportunity. Submit your resume and cover letter to: 

We are an equal-opportunity employer. All applications are appreciated; however, only those selected for an interview will be contacted.

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