Personal Accident and Travel Claims Handler

1 week ago

Perth, Western Australia Aviva Full time $70,000 - $120,000 per year

Closing date: 12th September

This is a great job for someone who's looking to grow their claims expertise in a dynamic and expanding area of the business.

Whether you're stepping up into a new challenge or bringing experience in Group Personal Accident, Sickness or Travel claims, this role offers variety, impact and the chance to work with a supportive team.

You'll join our growing Major & Complex Claims (MCC) team within the Corporate & Specialty area.

A bit about the job

You'll manage claims from start to finish by assessing new notifications, identifying key details - scope, cause, complexity and loss amount - and making sure our customers receive the best possible service and ensure they fairly receive the correct benefit amount due. This team plays a key role in delivering Aviva's ambition to lead in our chosen markets.

You'll work on a wide range of claims and have the chance to get involved in projects beyond your core role. You'll also build strong relationships with internal and external partners, such as Rehabilitation Agents, Medical Agencies, Assistance Providers and Solicitors, as well as other legal/claims and consulting professionals, to support great outcomes.

Skills and experience we're looking for

  • Confident engaging with clients and senior stakeholders

  • Clear, effective communicator – both in writing and presenting

  • Strong relationship builder across brokers and internal teams

  • Comfortable working with suppliers like medical agents and assistance providers

  • Sharp eye for detail and able to spot what matters in complex information

Please ensure that the job history information on your Career Profile is up to date before submitting your application, or attach an up-to-date CV.

Aviva is for everyone

We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Rosie Thomas on

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