Express Claims Advisor

A new transformational adventure awaits you…
How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Let's create a brighter future together, let's make a difference
As an Express Claims Handler, you'll play a key role in supporting our customers during challenging times. You'll be responsible for managing low complexity claims from start to finish. This includes capturing and updating accurate claims data, confirming policy coverage, and determining liability by gathering facts and applying the relevant laws.

Your focus will be on resolving claims promptly by developing effective strategies, providing regular status updates, and communicating proactively with our customers to ensure a positive, reassuring experience. You'll also help drive our team's success by contributing to related projects, following established procedures, and seeking guidance on complex matters to maintain high quality and consistency across the board. This is a great opportunity to develop your skills, work in a supportive and collaborative team, and help make a real difference for our customers when they need it most.

Location & Flexibility

This role will initially be based in our West Perth office. Please note, our office will relocate to the Perth CBD from November 2025. Enjoy the benefits of hybrid working—with a mix of in-office and work-from-home flexibility.

At Zurich, your work truly matters. Join us, and together we'll create a brighter future for our customers and our community.

What you'll do:

• Manage claims end-to-end: Oversee low-complexity Workers Compensation claims from start to finish, ensuring a smooth and timely resolution.
• Confirm coverage & assess liability: Gather facts, apply relevant laws, and issue appropriate notices and correspondence for new and ongoing claims.
• Keep data accurate: Capture and update claims information in line with best practices and compliance standards.
• Follow Zurich standards: Ensure all claims activities meet Zurich's governance requirements, policies, procedures, and relevant Workers Compensation legislation.
• Communicate proactively: Provide regular updates and support to customers, ensuring they feel informed and cared for throughout their claim.
• Coordinate medical support: Organize medical examinations and investigations to help customers return to work.
• Support your team: Assist with workload by helping colleagues with administrative tasks, updating records, and ensuring documentation is complete and accurate.
• Contribute to improvement: Participate in team projects, follow established procedures, and seek guidance when needed to maintain high quality and consistency.

Important to your success – let's grow together

• Experience: You have managed end-to-end claims, including assessing liability, gathering information, and working towards timely resolution. Ideally, you bring 1–2 years' experience handling Workers Compensation claims.
• Knowledge: Familiarity with relevant Workers Compensation legislation, policies, and compliance requirements is an advantage.
• Customer focus: You have a background in a customer-facing role, with a strong focus on delivering positive experiences and effective communication.
• Analytical skills: You can analyse information, interpret legislation, and make well-informed decisions.
• Professional skills: You have experience working in a professional office environment, demonstrating strong computer literacy, excellent organisational skills, and the ability to manage multiple tasks.
• Teamwork: Working as a team player means actively supporting your team members and team manager. At Zurich, we value collaboration and believe that by working together, we achieve the best outcomes for our customers and each other.

Belong. Zurich is here to support you
There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure