Home Maintenance Scheduler

2 days ago

Brisbane, Queensland, Australia Allianz Partners Full time $60,000 - $90,000 per year

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

What you do

We are seeking a knowledgeable and compassionate Scheduler to organise and maintain the workflow of our Home Safety Specialists (HSS) and external Trade Network. This role is ideal for someone with a background in scheduling who has experience in managing multiple state bookings, safety, risk assessments, and WHS who is committed to creating safer living environments for families, seniors, and individual policy holders.

Key Responsibilities

  • Create, update, and manage daily/weekly schedules for field trades personnel nationally.
  • Coordinate the installation of equipment such as flexi-hoses, smoke detectors and minor home maintenance tasks.
  • Serve as the main point of contact between policy holders, tradespeople, and HSS for scheduling needs.
  • Maintain and send the detailed reports and documentation of assessments, recommendations, and follow-ups to policy holders.
  • Monitor ongoing jobs and make real-time adjustments to schedules as needed.
  • Track job progress and communicate any delays or issues to appropriate stakeholders.

Management of Workload:

  • Provide honest and fair assessment of status of workload to management.
  • Be prepared to be agile in a dynamic environment.
  • Utilise highly refined time management skills

Key requirements

  • Experience scheduling jobs, tradesmen or services
  • Excellent interpersonal and communication skills.
  • Strong knowledge and understanding of risk assessments and WHS
  • Ability to work independently and exercise sound judgment.
  • Considerable knowledge of efficient and time effective bookings
  • Knowledge of trades industry terminology and workflow.

Professional Approach:

  • Proven high level of professionalism, maturity and candor in daily work ethic.
  • Demonstrated ability to deliver results in a high-pressure environment.
  • Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritize work, meet deadlines, retain personal motivation and tolerance.
  • Professional presentation

Ability to work autonomously and within a team:

  • Demonstrated ability to operate autonomously using initiative, sound reasoning, listening and decision-making skills.
  • Proven ability to work effectively as part of a team.
  • Ability to work in a co-operative manner with other team members and departments.
  • Works within a team environment, treating all team members with care and respect and assisting other team members as needed.
  • Encourage and support new team members.
  • Be prepared to assist other members of the organization as required or requested.
  • Support team members through punctuality, reliability, and attendance.

[please translate into your local language]

74942 | Customer Services & Claims | Professional | PG06 | Allianz Partners | Full-Time | Permanent

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