Early Stage Collections

2 weeks ago

Scoresby, Victoria, Australia Hays | Contact Centres Full time $60,000 - $80,000 per year

Your new company

Work for Australia's largest automotive financier. From Retail Lending, Fulfilment, Retail Finance and Insurance, and Fleet customers, working together this organisation delivers positive outcomes to help their customers get on the road faster.

Hours of operation are between 8:30 am to 7:00 pm on Monday to Thursday and 8.30 am to 6.00 pm on Friday. You will need to have full availability to work a rotating roster between these hours of operation.

Your new role

You will be responsible for assisting customers with general account enquiries related to car loans, refinancing car loans, insurance and roadside assistance policy sales, as well as early collections. Your focus will be on delivering exceptional customer service, aiming for first-point resolution and exceeding customer expectations.
  • Deliver exceptional customer service by answering general enquiries during the first call via telephone and email.
  • Ensure accurate input of promise-to-pay and payment arrangements, aligning with customers' financial needs through negotiation.
  • Skilfully negotiate payment arrangements to meet customers' financial requirements.
  • Collect failed payments and verify the correctness of established payment arrangements.

What you'll need to succeed

You will be able to demonstrate:
  • Experience in Collections is preferred, or Contact Centre experience
  • Strong active listening, problem-solving and rapport-building skills
  • Ability to understand and meet customer needs
  • Excellent communication skills with the ability to explain financial products in a simple manner
  • Experience working in a call centre environment is an advantage.
  • Ability to work across multiple technology platforms, monitors and multi-skill whilst on calls

What you'll get in return

  • Possibility of extension after 6months, or permanency
  • Full-time training provided
  • Flexible hours and workspaces
  • Work from home 2/3 days per week post training

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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