NDIS Case Manager

About Mecura

Mecura is an NDIS service provider based in Queensland, committed to delivering exceptional, person-centred care for individuals with disabilities. Our mission is to empower participants to live independently, achieve personal goals, and build strong connections within their communities.

We foster a culture of compassion, collaboration, and continuous improvement. As we grow, we are looking for a driven and empathetic NDIS Case Manager to join our dedicated team on the Gold Coast.

About the Role

As a NDIS Case Manager, you will be responsible for managing end-to-end support coordination and case management services for participants under the NDIS. You will be at the heart of the care journey — developing individualised care plans, coordinating services, conducting risk assessments, and ensuring quality, compliance, and participant empowerment.

Key Responsibilities

• Comprehensive Case Management: Oversee and coordinate holistic support plans tailored to each participant's NDIS goals and funding.
• Intake & Onboarding: Lead initial engagement and onboarding, including needs assessments, risk identification, and service suitability evaluations.
• Care Planning & Roster Management: Design person-centred care plans and service schedules in collaboration with clients and their support teams also review Shift notes daily on both ShiftCare and Sameview platforms.
• Assessments & Progress Reviews: Conduct regular functional assessments, track progress, and revise support strategies as required.
• Team & Stakeholder Collaboration: Engage regularly with participants, families, support workers, allied health professionals, and other stakeholders to deliver cohesive care.
• Documentation & Compliance: Ensure case notes, incident reports, care plans, and risk assessments are accurately completed and meet all NDIS and organisational requirements.
• Risk & Crisis Management: Act promptly in crisis situations, managing participant risks while maintaining safety and wellbeing.
• Staff Guidance & Leadership: Mentor SIL managers and support workers, address complex issues, facilitate team meetings, and support staff performance reviews.
• NDIS Compliance & Reporting: Prepare reports for SIL and ensure compliance with NDIS Practice Standards and internal policies.
• Continuous Improvement: Identify opportunities for innovation in service delivery and adapt to policy updates within the NDIS framework.
• Flexible Support: Occasionally support HR functions or other internal operations as needed.

About You

• Qualification in Social Work, Psychology, Social Sciences, Allied Health, or a related discipline (Essential)
• NDIS Knowledge with minimum 2 years' experience in disability case management or NDIS coordination (Essential)
• Strong understanding of NDIS Practice Standards, risk management frameworks, and the National Disability Insurance Scheme
• Skilled in person-centred care planning, case documentation, and stakeholder communication
• Experienced in managing complex behaviours and psychosocial disabilities
• Demonstrated leadership qualities and the ability to guide team members through performance, training, and crisis scenarios
• High attention to detail and strong administrative and digital record-keeping skills
• Excellent written and verbal communication skills
• Mandatory Checks:
• NDIS Worker Screening
• Working with Children Check (Blue Card)
• National Police Check
• Valid Australian Driver's Licence

What We Offer

• Secure full-time permanent role in a growing organisation
• Career development pathways and ongoing professional development
• Positive and inclusive workplace culture
• The opportunity to make a lasting impact in people's lives

Ready to Apply?

If you're ready to lead, empower, and advocate for participants in a dynamic team environment, we want to hear from you.

Apply now by sending your resume and cover letter to:

Job Type: Full-time

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Experience:

• Case management: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person