Manager - Application Reliability Engineering

Division: Digital

Department: Energy Operations Digital Systems

Reference number: 12724

Engagement type: Permanent

This is a Permanent Full-Time position based in Melbourne/Sydney.
AEMO at the Heart of Energy
AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this.

We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around
character, commitment, and connection
.

Join us as we contribute to this significant transition in the energy sector

About The Team & The Position
The Digital Division enables the delivery of AEMO's obligations through technology and improves outcomes for both internal and external stakeholders. Digital provides services to internal AEMO business units, employees, contractors, subsidiaries such as AEMO Services, external government bodies and market participants.

The
Energy Operations - Digital Systems (EO-DS)
Team delivers new development, ongoing maintenance and operational support for Mission Critical Energy Grid and Real Time Operations Control Room applications. As a member of the EO-DS Leadership Team, the role is responsible for 24/7/365 operation within agreed SLAs of the Digital application and systems that support key AEMO functions listed below. The role is responsible for ensuring all system maintenance tasks are performed.

Key Accountabilities

• Leadership and direction in:
• The management of all environments across NEM, WEM, and Gas domains.
• The provision of 24/7 operational support to all mission critical systems managed by this team
• Develop and execute the Application Reliability Strategy aligned with enterprise technology and digital objectives
• Lead, mentor, and develop a team of engineers focused on observability, performance, and incident response excellence (working alongside Digital peers in Incident and Service Management functions)
• Drive a culture of resilience, collaboration, and continuous improvement across application delivery teams
• Strong and collaborative internal and external relationships
• Successful transition of application change into Production supporting desired business outcomes
• Strategic management of technology risk including application cyber security standards
• Strategic thought leadership in collaboration with Digital Leadership Team colleagues of new technology solutions to meet the emerging needs of AEMO in the fields of application production support, environment management and release management
• Ownership and management of a Digital cost centre with associated budgetary management responsibilities
• Operational excellence of mission critical systems managed by this team including:
• Oversee proactive monitoring, alerting, and automation across production and critical pre-production environments
• Contributing to blameless post-incident reviews in partnership with the Digital Incident Response team
• Drive close working relationships with Digital peers to advance modern DevSecOps practices
• Support the integration of observability and reliability into the development lifecycle

Position Requirements
Skills & Experience:

• Significant experience in technology team leadership managing environments for multiple large, cross-functional operational projects and influencing senior-level management and key stakeholders
• Proven experience in leading a release management function that serviced multiple large project driven initiatives into the standard environments of SIT, UAT, Pre-Production and Production as well as additional environments for specific purposes.
• Experience in managing technology teams that primarily support Production environments in complex, mission critical domains. Strong experience in leading technology teams as they perform complex Production operations such as transferring critical services between data center with zero system downtime
• Experience in working with DevOps style product teams and supporting their system releases and the environments they require
• Experience in the energy industry or similarly highly regulated industry experience relevant to fit for purpose information technology and data management.
• Experience in working closely with other internal teams/departments that provide Level 1 customer support. Ability to manage key third party providers that provide resources and skills
• Experience in working closely with other internal teams/departments that provide IT infrastructure services. Strong stakeholder management skills with ability to play an influencing role within the organisation and especially in the Portfolio Office.
• Experience in transforming ways of working to be aligned with product-based team models coupled with the experience in leading the high performing technology teams.
• Strong and demonstrable customer service and negotiation skills, relationship and interpersonal skills. Adept in dispute resolution and mediation skills to handle issue escalation

Must be an Australian citizen with the ability to attain and maintain an appropriate level of national security clearance.
Education/ Professional Certifications

• Tertiary and/or post graduate qualifications in IT, computing, Computer Science or any appropriate discipline or equivalent experience.
• Professional certification in the relevant disciplines are preferred

In Return Some Of Our Benefits To You

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options
• Professional development via projects, industry networks, job rotation, study assistance and more.
• Give back with up to 4 days of volunteering leave per year.
• Reward your hard work with annual performance bonuses (subject to eligibility).
• Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process
At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander.

If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us