Customer Service

3 days ago

Newtown, New South Wales, Australia MAYE Group Pty Ltd Full time $45,000 - $65,000 per year

Sydney-based | Online Women's Lifestyle Brand

Are you a retail professional looking for a dynamic role in the ecommerce space? Do you have a passion for helping people, customer service, community engagement? MAYE, a fast-growing women's lifestyle brand, is looking for a Customer Service & Admin Assistant to join our friendly team

Who We Are

At MAYE, we're more than just a fashion brand—we're a community. We believe in:

  • Playfulness – We don't take ourselves (or fashion) too seriously.
  • Confidence with Humility – Like a timeless outfit, we never go out of style.
  • Authenticity – Always real, genuine, and true to ourselves and others.
  • Warmth & Care – Embracing and respecting each other's differences.
  • Resilience – Learning, growing, and living with strength.

About the Role

This role is ideal for someone with a retail background who loves helping customers and managing online interactions. Your responsibilities will include:

  • Customer Service: Providing friendly and professional support via phone, email, live chat ensuring an exceptional customer experience.
  • Community Management: Engaging with our online community, responding to comments and questions on social media and in our Facebook group.
  • Returns Processing: Handling product returns, including receiving, assessing, and repackaging items efficiently.
  • Tech-Savvy Support: Using e-commerce and customer service platforms to process orders, track inquiries, and manage returns smoothly.
  • Ad Hoc General Admin: Supporting the team with various administrative tasks as needed.

About You

We're looking for someone who is:

  • Experienced in retail, customer service and e-commerce.
  • A great communicator who thrives on delivering outstanding customer support both on email and over the phone.
  • Confident in managing social media interactions and online communities.
  • Enjoys problem solving and helping others.
  • Highly organized, detail-oriented, efficient and proactive.

Why Join MAYE?

  • Work with a passionate small team in a growing online lifestyle brand.
  • Use your retail experience in a dynamic e-commerce environment.
  • Flexible working arrangements and opportunities for career growth.

If this sounds like you, we'd love to hear from you Apply now and be part of the MAYE team. Please include a cover letter words on why you are interested in this role and include the word PARIS in your letter.

Only successful candidates will be contacted.

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