
Account Representative
2 weeks ago
Job no:
Work type: Full-time
Location: Brisbane - West End
Categories: Collections
- West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
- WFH hybrid opportunities for work-life balance and no weekends
- Supportive training and career progression gain a Cert III in Financial Services
About your new role
As an Account Representative, you'll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.
What your new job involves
- Manage outstanding accounts with clients from Australia's largest institutions
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
- Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- 'Dress For Your Day' from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback
- Our Contact Centre operating hours are Monday to Friday 7:30am - 7:00pm with rosters between these times
- Must be available to work permanent full-time (38 hours)
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.
Advertised: 18 Jul 2025 E. Australia Standard Time
Applications close:
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