Guest Services Advisor

2 weeks ago

Sydney, New South Wales, Australia NAB Full time $60,000 - $90,000 per year

As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised. This position will be based at our 2 Carrington Street Office Building.

  • Provide an outstanding colleague and customer experience.
  • Be an ambassador of the NAB brand and embody our customer obsessed values.
  • Apply your customer service passion in a professional environment within the Banking sector.

Our people are who make the difference for our customers through their interactions. Our customer mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role, you will join our
Workplace Team
that's doubling down Customer Obsession.

Each day, you'll go above and beyond to:

  • Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
  • Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location, provide locker access, allocate temporary carparks on request.
  • Assist with building, parking and property access including event space bookings and set-up.
  • Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
  • Once proficient, cross-skill to be front of house and back of house capable.
  • Complete other role-specific tasks as directed.

We are looking for the best and brightest to deliver the best for the customers. You'll need:

  • Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.
  • Professional verbal and written communication skills.
  • Ability to multi-task and prioritise tasks with operational awareness.
  • Able to demonstrate a common-sense approach to problem solving.
  • Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

  • Guest Services Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Guest Services AdvisorJob number: 802871Primary position location: NSW- Sydney CBDCategory: Administration & Office SupportWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteAs a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial...

  • Guest Services

    7 days ago

    Sydney, New South Wales, Australia Hyatt Regency Full time $60,000 - $80,000 per year

    Organization- Hyatt Regency SydneySummaryAt Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and...

  • guest services

    7 days ago

    Sydney, New South Wales, Australia Hyatt Full time $60,000 - $90,000 per year

    SummaryAt Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time

    OverviewA guest service opportunity at Ayers Rock Resort in Yulara, NT, 20 minutes from Uluru. We are seeking a customer focused and experienced Guest Service Agent to join our Front Office Team and welcome guests, delivering an exceptional first and last impression of the Resort.ResponsibilitiesAct as an ambassador of the Resort, ensuring all guests feel...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time

    OverviewA guest service opportunity at Ayers Rock Resort in Yulara, NT, 20 minutes from Uluru. We are seeking a customer focused and experienced Guest Service Agent to join our Front Office Team and welcome guests, delivering an exceptional first and last impression of the Resort.ResponsibilitiesAct as an ambassador of the Resort, ensuring all guests feel...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Rydges Campbelltown Full time $45,000 - $65,000 per year

    Title:   Guest Service AgentPosition Overview:To anticipate and meet the needs and desires of the hotel's guests, to ensure that guests' room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.Our Vision is being leaders in creating experiences and properties that...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time $60,000 - $80,000 per year

    An Epic Icon needs an Epic TeamAre you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for aGuest Service Agentto live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.We are seeking a customer focused and experienced guest service agent to welcome...

  • Guest Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia Autograph Collection Full time $90,000 - $120,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementAt Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment....

  • Guest Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time $60,000 - $80,000 per year

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Service Agent

    4 weeks ago

    Sydney, New South Wales, Australia Crystalbrook Collection Full time

    Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.The RoleWe are...