Club Lounge Agent

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Showcase your exceptional customer service skills as part of our Lounges team
• Permanent part-time opportunity located at Brisbane Airport
• Immediate access to generous Staff Travel benefits for you, your family and friends

At Qantas, our customers are our top priority. We continuously strive to enhance their experience, fostering connections and building trust. Our goal is to make everyone feel at home, no matter where they are.

As a Qantas Club Agent, you will deliver outstanding customer service focused on creating a seamless, personalized, and memorable experience. Our lounges offer comfort and luxury, and your role will be crucial in maintaining an atmosphere of relaxation and sophistication. You will warmly welcome guests, anticipate their needs, and ensure the highest standards of service.

We're seeking passionate and engaging individuals with strong attention to detail who thrive in a fast-paced environment. You'll look to challenge yourself and provide the highest level of service to our customers.

You'll have:

• Strong experience in a fast-paced customer service role
• Ability to think on your feet and perform well under pressure
• Genuine commitment to superior customer experiences
• Effective communication skills with an inclusive mindset
• Strong motivation and positive attitude
• Team-orientation with a commitment to collaboration
• Strong organizational and time management skills,
• Ability to handle challenges in a time-sensitive environment
• Exceptional presentation standards
• Punctuality and reliability
• Availability to work a 7-day rotational roster, including public holidays and weekends
• Experience in the airline/lounges environment is desirable

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

If you're ready to step into a culture that will challenge and excite you, and meet the above requirements, then we want you to register your interest for future positions in our Brisbane Lounges team.

Be a part of something special and play your part in the Qantas story – get in touch today

Applications close: 11:59pm (AEDT) Tuesday, December 16th, 2025.