Resident Services Coordinator

13 hours ago

Canberra, ACT, Australia Greystar Full time $50,000 - $70,000 per year

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

JOB DESCRIPTION SUMMARY

Are you a confident, service-driven professional who thrives in a fast-paced, community-focused environment? Do you take pride in creating exceptional experiences and ensuring day-to-day operations run smoothly?

We are looking for dedicated Resident Services Coordinators to join our student accommodation team at our new residences in Canberra. As the first point of contact for residents, guests, and prospects, you will play a pivotal role in cultivating a welcoming, and engaging community environment.

JOB DESCRIPTION

  • Provide a warm and professional welcome to residents, guests, and visitors.
  • Handle phone calls, inquiries, and service requests efficiently.
  • Coordinate package deliveries, guest suite bookings, and elevator access.
  • Monitor and maintain high standards in common areas; liaise with maintenance as needed.
  • Work closely with the community team to organise resident events, activities and community engagement programs.
  • Maintain knowledge of local services, amenities, and vendors for resident convenience.
  • Assist with administrative tasks, leasing activities, and database management.
  • Resolve resident concerns promptly to drive satisfaction and retention.
  • Uphold company policies to ensure compliance with housing regulations.

About you:

You are a customer-focused professional with a friendly, service-oriented approach and proven experience in customer-facing roles such as hospitality or real estate.

You bring strong organizational and multitasking abilities, excellent communication skills across all channels, and the flexibility to adapt to varying schedules, including weekends.

Your familiarity with CRM systems and property management software like Yardi is an asset. Additionally, you demonstrate a commitment to compliance and licensing standards, with the ability to meet all background check requirements.

Requirements

  • Must hold a valid driver's license and be eligible to obtain a satisfactory National Criminal History Check and Working with Children Check.
  • Availability to work flexible hours, including weekends, with prior experience in customer-facing roles preferred.

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

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