IT Operations Manager

1 day ago

North Sydney Council, Australia Laser Clinics Australia Full time $104,000 - $156,000 per year

Are you an experienced IT professional who thrives in a fast-paced retail environment? Laser Clinics Australia is seeking a hands-on
IT Operations Manager
to lead our technology operations across 140+ Australian clinics and our Sydney Global Support Office.

About the Role

As our
IT Operations Manager
, you'll be responsible for the full spectrum of IT operational delivery across our clinics, support office, and warehouse and logistics environments. You'll ensure our Point-of-Sale (POS) systems, network, devices, and SaaS ecosystem operate seamlessly to support day-to-day business continuity and service excellence.

This is a highly visible and impactful role — perfect for a leader who can balance strategy with technical execution, mentor small technical teams, and drive operational excellence.

You will:

  • Lead and own the end-to-end delivery of IT operations across retail stores, office, and warehouse environments.
  • Manage day-to-day IT support queues and ensure SLAs are consistently met.
  • Mentor Level 1–3 support resources and manage external vendors to maintain service quality.
  • Oversee the management and optimisation of retail POS systems, ensuring uptime and performance.
  • Manage network infrastructure (LAN/WAN, VPNs, Wi-Fi) and store connectivity standards.
  • Coordinate installation, configuration, and maintenance of all hardware across locations.
  • Implement monitoring, backup, and recovery processes for critical systems.
  • Maintain vendor relationships and manage escalations through to resolution.
  • Collaborate closely with Retail Operations, Finance, Marketing, and People teams.
  • Drive IT governance, access management, and continuous improvement initiatives.
  • Represent Australian operational needs in group-level IT forums.

About You

You're a hands-on leader who loves solving complex problems and improving systems that make a difference every day. You're calm under pressure, collaborative, and have a genuine passion for operational excellence.

You bring:

  • A strong background in Retail IT or infrastructure management, including at least 2 years in a leadership role.
  • Proven hands-on expertise with retail POS systems and payment integration.
  • Experience managing small IT teams and outsourced helpdesk providers.
  • Strong knowledge of Microsoft Windows, Active Directory, Office 365, SharePoint, CMS, and remote admin tools.
  • Solid understanding of LAN/WAN, firewalls, VPNs, Wi-Fi, and network monitoring.
  • Excellent stakeholder management and communication skills.
  • A proactive, analytical, and solution-oriented mindset.

Highly desirable:

  • Experience in multi-site retail or hospitality organisations.
  • Familiarity with or similar POS platforms.
  • Knowledge of Azure AD, PowerShell scripting, or cloud administration.
  • Experience implementing ITIL-aligned processes.

Why You'll Love Working with Us

At Laser Clinics Group, we're redefining the beauty and wellness industry with nearly 200 clinics globally — and cutting-edge technology is at the heart of everything we do.

Enjoy:

  • Flexible hybrid working arrangements.
  • Ongoing professional development and training opportunities.
  • A supportive, collaborative team culture in an international business.

Be Part of Our Story – Apply Now

Bring your expertise to Laser Clinics Group and help us deliver seamless technology that powers confidence and growth. Apply today and be part of a global business that's transforming the beauty industry.

Visit us

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