Customer Banking Specialist

7 days ago

Cobar New South Wales, Australia Commonwealth Bank Full time $60,000 - $80,000 per year
  • Full time
  • Monday, Tuesday and Thursday 8:45am-5:00pm
  • Wednesday and Friday 8:30am-5:00pm

You will be joining one of our Multi-Channel Branches
As a part of the team at one of our Multi-Channel Branch at
Cobar
, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment)

  • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
  • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

More specifically, you will:

  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels
  • Work with customers to use our in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards and associated products
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
  • Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

  • A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented
  • An ability to work collaboratively as a team to deliver a seamless customer experience
  • Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
  • A master of multi-tasking and a strong team player

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 12/10/2025

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