Senior Property Manager

2 weeks ago

Melbourne, Victoria, Australia AirKeeper Full time $90,000 - $120,000 per year

Lead, grow, and elevate AirKeeper's Melbourne operations

Location: Melbourne, VIC

Employment Type: Full-time

About Us

At AirKeeper, we've redefined short-term property management by delivering a full end-to-end service to investment and holiday homeowners along Australia's East Coast. Our mission is simple: to set a new benchmark for service, technology, and results in the short-term rental market.

We pride ourselves on our agile, supportive, and customer-focused culture , we invest in our people, we innovate, and we deliver excellence for property owners and guests.

About the Role

We're looking for a Senior Property Manager to head up our Melbourne operations and manage our growing team and portfolio of 150+ properties. This is a pivotal leadership role, reporting directly to the National Operations Manager, where you will:

  • Lead, train, and develop Property Managers and Assistant Property Managers
  • Oversee property performance, owner satisfaction, and compliance
  • Manage cleaning partners, contractors, and operational escalations
  • Optimise pricing and occupancy in collaboration with our Revenue Manager
  • Represent AirKeeper in key owner relationships, disputes, and tribunal matters
  • Drive growth and operational excellence across Victoria

This is a hands-on leadership role where you'll combine strategic oversight with daily operational management to ensure our portfolio thrives and our team feels supported.

Key Responsibilities
  • Team Leadership: Oversee recruitment, onboarding, training, performance reviews, and team KPIs
  • Portfolio Performance: Ensure high occupancy, revenue optimisation, and compliance across properties
  • Operational Excellence: Manage onboarding/offboarding, inspections, reporting, and key/stock control
  • Owner & Guest Relations: Be the escalation point for complex issues, ensuring fast resolution
  • Cleaning Operations: Oversee cleaning partners, approve invoices, and maintain service standards
  • Reporting & KPIs: Present monthly performance reports to senior management
  • After-Hours Support: Participate in the after-hours/on-call roster on a rotating basis
What We Offer

Competitive salary package (commensurate with experience)

Birthday leave – enjoy your special day, on us

Hybrid work model – after probation, enjoy 1-2 WFH days

Career growth – opportunity to shape Victoria's operations and grow your team

Travel opportunities – occasional interstate trips for training, expos, and team events

Supportive culture – we invest in your development and set you up for success

About You

You are a confident leader with proven experience in short-term rental management and traditional property management operations. You thrive in fast-paced environments, have a passion for delivering exceptional service, and are comfortable being the "go-to" person when challenges arise.

You'll bring:

  • 3+ years' experience in property management, hospitality, or short-stay operations
  • Current Real Estate Licence
  • Proven leadership skills (mentoring, performance management, or team lead experience)
  • Strong knowledge of compliance, pricing optimisation, and guest experience best practices
  • Excellent communication and problem-solving abilities
  • High attention to detail and organisational skills
  • Willingness to occasionally travel and participate in after-hours support
  • Valid Australian driver's licence and access to a reliable car

How to Apply:

Please submit your application via Seek, including your updated resume, a cover letter, and responses to the questions provided in the application. We look forward to reviewing your submission.

Let's transform short-term property management together

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