Guest Experience Expert

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert - Bell to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

• Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
• Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
• Assist the Concierge team in general operational tasks whilst supporting other front office associates
• Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
• Plan and execute team building activities for associates, creating a people-first environment and enhancing their overall wellbeing
• Ensure all guest's requirements and requests are anticipated and completed in a timely manner
• Be the main point of contact for all external & internal clients for the department
• Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

About You:

• A current driver's license
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.