Customer Service Consultant

About Us

Looking for adventure? You'll fit right here in the Dan's Wedding and Events Team As one of our Customer Service Consultants, you'll leave your mark on our customers, assisting them from the early planning stages, right through to their event and beyond, ensuring an authentic and personalised experience is felt throughout. At Dan's, we're on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

About the Role

Our Customer Service Consultant Team Member will be responsible in:

• Being part of a specialised team to ensure corporate, weddings and events and gifting customers receive end to end personalised service.
• Lead, develop and grow sales & GP across individual and shared account bases. Ensure pricing offered to customers is within the agreed sell price and meets margin expectations
• Driving sales and profitability to maximise on all opportunities and potential leads effectively and efficiently.
• Focus on putting customers first, building relationships with our customers, solving their problems and issues to lead to their retention, stickiness and customer satisfaction.

Sounds good? Read on.

Here is a taste of what you can expect in this role:

• Work with your venue management plan with the aim to achieve the optimal mix of contact and information sharing. Use technical aids to remain connected to venues.
• Primarily an Inbound Sales role, answering phone calls and customer enquiries to identify and resolve customer issues/concerns promptly.
• Come prepared to monthly review sessions, offering new ideas, thoughtful opportunities and ways to take ownership and drive accountability, starting with oneself.

What do we need from you

Requirements for the role:

• Current RSA preferred
• Excellent computer skills, able to work across multiple tech platforms
• High attention to detail
• Knowledge of the hospitality industry preferred
• Vibrant personality
• Availability between 9am - 7pm Monday - Friday including set Saturdays as per roster

What's in it for you?

The benefits are good too

• Once you are onboarded, you have the ability to work from the office as well as at home
• Exceptional onboarding and training program to set you up for success, with ongoing support available from leaders and peers
• An exclusive discount card for Dan Murphy's, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
• Monthly meeting-free days
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

If drinks and events excite you - and you're close-enough on the requirements, we'd love to hear from you

We are together creators

We're big, but part of something much bigger. Dan Murphy's is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to work. We're all about creating a more sociable future - for our customers and each other.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.