Intake Coordinator

2 weeks ago

Newcastle Maitland Hunter, Australia Solid Holistic Care Pty Ltd Full time $104,000 - $130,878 per year

About Us

Solid Holistic Care (SHC) is a registered NDIS provider offering high-quality Supported Independent Living (SIL), Respite, and Community Participation services. Our focus is on empowering participants to live fulfilling lives through person-centred support, inclusive care, and a culturally safe approach. As we continue to grow, we're looking for a dynamic and compassionate Intake Coordinator to join our team and support participants through their onboarding journey — from referral to service commencement.

About the Role

This is not your typical desk job As our Intake Coordinator, you will play a central role in welcoming participants into SHC's services. You'll manage incoming referrals, facilitate intake meetings, and help match participants with the right supports. You'll also take the lead on our social media platforms, coordinate SHC-hosted events, and represent the organisation at NDIS expos and community networking events. This is a highly rewarding and people-focused role that blends compliance, service coordination, and creative engagement.

Key Responsibilities

  • Manage the intake process for SIL, Respite, and Community Participation referrals
  • Conduct participant assessments, service matching, and transition planning
  • Complete onboarding documentation
  • Maintain accurate records in the CRM and ensure NDIS compliance
  • Liaise with support coordinators, families, and internal teams
  • Coordinate SHC events (e.g. open days, forums, community expos)
  • Manage SHC's social media presence with engaging, values-aligned content
  • Attend networking events and represent SHC in the community

What We're Looking For

  • Experience in the NDIS, disability or community sector (intake, support coordination, or similar)
  • Understanding of SIL, respite, and community-based supports
  • Strong communication and organisational skills
  • Confident using CRMs, Microsoft Office, and social media tools
  • Experience planning events or managing social media (advantageous)
  • Certificate IV or above in Disability, Community Services, or Marketing (desirable)

Why Join SHC?

Flexible working hours

Supportive, inclusive team culture

Opportunity to grow your skills across operations and community engagement

Make a meaningful impact in the lives of people living with disability

Play a key role in SHC's growth and visibility in the community

Ready to Apply?

We'd love to hear from you

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