▷ Urgent Search Intake Assessment

3 days ago


Newcastle City Council, Australia Peoplefusion Full time

Overview

- Purposeful work making an impact in the local community

- Established domestic violence and homelessness organisation

- 21 hour per week part time permanent role, salary sacrificing options

About the organisation

Warlga Ngurra Women and Children’s Refuge is an Aboriginal focused Specialist Homelessness Service that responds to women, with or without accompanying children, who are homeless or at risk of becoming homeless due to domestic violence. Their services include emergency accommodation, court support, children’s activities, outreach support, advocacy, housing support, child support and referrals.

The team at Warlga Ngurra are passionate about their mission to deliver innovative solutions to address homelessness, violence, and poverty. They are focused on achieving immediate and lasting changes, within a culturally diverse and safe environment.

About the role

As the Intake Assessment & Administration Officer at Warlga Ngurra, you will be one of the first points of contact for women seeking support. Your role will be essential in ensuring incoming client requests are assessed efficiently and directed to the appropriate services within the organisation. This is a dynamic and people-focused role that combines frontline client engagement with administrative coordination to support the broader team and service outcomes.

Key Responsibilities

- Conducting initial client assessments via phone, video conference, and face-to-face using the Department of Communities and Justice (DCJ) Client Information Management System.

- Coordinating and responding to client enquiries via intake emails and voicemails in a timely and professional manner.

- Preparing clear, written reports based on initial assessments and supporting documentation for internal allocation.

- Maintaining accurate client records and supporting data entry requirements while ensuring confidentiality and adherence to Warlga Ngurra policies.

- Providing day-to-day administrative support to the Manager, Case Workers, and the Board, as well as performing reception duties as needed.

- Managing Warlga Ngurra’s social media platforms, including content creation and community engagement.

About you

To be successful in this role, you will be a compassionate and organised professional who thrives in a fast-paced environment. You are confident managing competing priorities, comfortable interacting with a diverse range of clients, and committed to promoting safety, respect, and support in all interactions.

The skills and experience we are seeking include:

- Certificate III or IV in Community Services (desirable)

- Experience in administration and/or intake coordination, preferably in the community or not-for-profit sector

- Excellent customer service skills and a friendly, professional demeanour

- High proficiency with Microsoft Office Systems

- Strong written and verbal communication skills

- Ability to work both independently and collaboratively within a team

- Understanding of confidentiality and ethical conduct in client services

This role requires a strong understanding of First Nations peoples, cultures and society, and the issues which impact them, with a commitment to culturally safe practice. This is a targeted role for Aboriginal candidates however Aboriginality is not a genuine requirement for this role. This role is designated for a female under section 31 of the Anti Discrimination Act.

You are required to hold a current driver’s license and Working with Children Clearance and a National Police Check as part of your employment.

How to apply

To access the Success Profile Pack, including a details position description, please click here.

To learn more about key responsibilities, company culture, and associated benefits of this opportunity, please contact Chelsea Farrar on 02 4927 2027 or email chelseaf@peoplefusion.com.au. We look forward to reviewing your application, including covering letter.

To submit your application, click ‘apply for this job’.

At peoplefusion we don’t just accept diversity and inclusion —we celebrate it We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.

#J-18808-Ljbffr


  • Intake Coordinator

    3 weeks ago


    Wollongong City Council, Australia ABRS Full time

    About the RoleThis Intake Coordinator position is a vital role, where you'll serve as the first point of contact for clients seeking support. Working two days a week, you will conduct both face-to-face and telephone assessments to triage, evaluate, and support women affected by Domestic, Family, and Sexual Violence. You will play a critical role in guiding...

  • Intake Coordinator

    3 weeks ago


    Wollongong City Council, Australia Illawarra Mercury Full time

    About The RoleThis Intake Coordinator position is a vital role, where you'll serve as the first point of contact for clients seeking support. Working two days a week, you will conduct both face-to-face and telephone assessments to triage, evaluate, and support women affected by Domestic, Family, and Sexual Violence. You will play a critical role in guiding...


  • City of Parramatta Council, Australia Right at Home Full time

    Company Background:Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time. Right at Home, Sydney Parramattais seeking qualified,...

  • Intake Coordinator

    2 days ago


    Newcastle, Maitland & Hunter, Australia Solid Holistic Care Pty Ltd Full time $104,000 - $130,878 per year

    About UsSolid Holistic Care (SHC) is a registered NDIS provider offering high-quality Supported Independent Living (SIL), Respite, and Community Participation services. Our focus is on empowering participants to live fulfilling lives through person-centred support, inclusive care, and a culturally safe approach. As we continue to grow, we're looking for a...

  • Client Intake

    4 days ago


    Newcastle, Australia Acquaintance Care Full time

    **Acquaintance Care** - Newcastle NSW **Casual | SCHADS Level 2.1-2.3 | $41-45/hr | View to Permanent Part-Time (Level 2.4-3.4) | Bonuses | Flexible Hours** **About the Role** We’re seeking a motivated and reliable **Client Intake & Engagement Officer** to join our growing team. This is a great opportunity for someone with **NDIS admin or coordination...

  • Client Intake

    4 days ago


    Newcastle, Maitland & Hunter, Australia Inclusive Getaways Full time $60,000 - $70,000 per year

    Position PurposeThe Client Intake & Administration Officer supports Inclusive Co. by ensuring risk, compliance, and quality standards are upheld across client intake and administrative processes. The role is responsible for managing new participant enquiries, completing onboarding requirements, preparing service agreements, and maintaining accurate client...

  • Intake Officer

    2 weeks ago


    Melbourne City Centre, Australia Victoria Legal Aid Full time

    **6x full time 12 month fixed term positions**: - **Salary range: $56,951 - $76,425 (pro rata) plus super plus salary packaging**: - **Up to $15,900 in salary packaging and hybrid WFH & office model** **About the role** Legal Help has an exciting new opportunity to join our growing Client Intake and Information team as an Intake Officer. We are seeking...


  • Newcastle, Australia Carers NSW Full time

    Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances. As the Carer Contact Officer, you will be responsible for answering Carer...

  • Shift Supervisor

    3 days ago


    Lismore City Council, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    Overview HMR is a national contractor providing underground and surface drilling, mining and raiseboring services to clients across Australia. We are searching for experienced Shift Supervisors. This is a Temporary to Permanent Opportunity. If you are a highly motivated and enthusiastic self-starter, we want to hear from you! Essentials / Requirements -...


  • City of Greater Bendigo, Australia NSW Health Full time

    OverviewJoin to apply for the CAMHS Intake Clinician - Targeted role at NSW Health.Be the voice that connects young minds to the right care—join our CAMHS Centralised Intake team and make every conversation count.Remuneration: $109,247 - $133,156 per annum + super + salary packagingEmployment Type: Permanent Full TimePosition Classification: Clinical Nurse...